ofaura
ServiceNow Employee
ServiceNow Employee

The objective of Citizen Development is for individuals who are not professional software developers, known as "citizens," to participate in the creation of applications.

 

It is currently gaining popularity due to the increasing demand for technological solutions within organizations, and this is only possible thanks to platforms that simplify the software development process such as ServiceNow. These platforms allow users to create applications using "drag & drop" without the need for coding. Additionally, we have AI changing the way people work and the skills they need. With proper retraining, non-technical workers whose jobs are affected by AI can assume the technological roles of the future.

 

But why is this important for organizations? Because the talent you attract and retain is crucial for success. Therefore, empowering and engaging your employees is a way to attract and develop the right talent to create a truly effective and motivated workforce.

 

"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it." - Steve Jobs

 

Thus, we can say that Citizen Development has a positive impact on an organization as it fosters talent attraction and innovation. Since innovation can come from anywhere or any team, companies with Citizen Development programs can stand out as innovative employers. It helps them differentiate from competitors and attract candidates seeking a dynamic and future-oriented work environment.

 

This is how organizations create a flexible, diverse, and reassignable workforce that can generate maximum value by addressing their most important strategic initiatives. Empowering everyone with the right tools to create necessary employee experiences keeps people engaged, motivated, and loyal.

 

Citizen Development helps streamline the software development process by allowing individuals with deep knowledge of their environment's specific problems and needs to create customized solutions quickly and efficiently, without solely relying on traditional IT development teams. These developers, among many others, can:

 

  1. Create applications or tools specific to their daily work needs. For example, an internal application to manage vacation requests can be developed.
  2. Automate repetitive tasks or manual processes. For example, creating an automated workflow for posting job vacancies until new employees are onboarded.
  3. Create tools that facilitate communication and collaboration between teams. For example, an employee can develop an internal platform for sharing knowledge and resources among different departments.

All this leads to increased operational efficiency as bottlenecks and inefficient processes can be identified and addressed quickly.

 

However, let's not be deceived; Citizen Development also presents challenges in terms of security, maintenance, and regulatory compliance that must be properly addressed to ensure the long-term success of solutions developed by citizens.

Comments
Jerry kk Wong
Kilo Sage
Kilo Sage

@ofaura ,I'd like to hear your thoughts on business users being able to modify or create service catalogues and record producers. Would this classify them as citizen developers?

ofaura
ServiceNow Employee
ServiceNow Employee

Hello @Jerry kk Wong, from my point of view business users modifiying or create service catalogues and record producers are Citizen Developers, such they're solving by their own by automating business issues and needs.

 

And furthermore, I recommend it as an starting point to my customers, business users can use Catalog Builder templates for creating standardized Catalog items and Record Producers in a development instance, using a custom scope with collaboration capabilities, means that these business users can create their catalog items and record producers not being admin users,  and are able to promote to  app repository (avoiding the update sets complexity), giving best of two worlds, time to market for business and governance for IT.

 

And since May, Creator Studio is a game changer, such business users are able to automate simple apps following "request-fulfillment" pattern, and there are hundreds of this type of app in every single organization.

Jerry kk Wong
Kilo Sage
Kilo Sage

Thank you @ofaura for sharing your pov and recommendations around the catalog builder templates.  Can I ask how the team manages the overall governance for approving and promoting to the app repository?

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Last update:
‎03-25-2024 06:10 AM
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