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Welcome to ServiceNow® Cloud Cost Management Are you ready to start your Cloud Cost Management implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you on the path to success. While this guide is primarily designed for ServiceNow platform owners, it also contains useful information if you have a different role in your organization.
Let’s get started! |
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Guide Overview Here’s an overview of the topics we will cover in the guide:
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Start by familiarizing yourself with Cloud Cost Management Cloud Cost Management helps you manage cloud resources to reduce spend and minimize risk. It comes with many features that allow you to gain visibility into total cloud consumption across SaaS, IaaS, and PaaS—all in one place. You can get an high-level overview of Cloud Cost Management in this product page and datasheet. Below are the key features to keep in mind:
You can learn more about the key features of Cloud Cost Management and its basic configurations in this on-demand course. If you are new to ServiceNow, we also strongly recommend that you take this very short Get Started with the Now Platform course to learn platform basics. If you want a deeper dive into using the Now Platform, a longer ServiceNow Fundamentals course is also available. |
Benefits of Cloud Cost Management:
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Identify your desired business outcomes Before you start to implement Cloud Cost Management, it’s critical to have a clear vision of what you want to accomplish. These products allow you to deliver many positive business outcomes, and you can achieve all of this over time. However, by deciding which outcomes are most important for your organization and agreeing on them with your stakeholders, you can set clear expectations and tailor your initial implementation to realize these goals. One of the most frequent business outcomes that Cloud Cost Management customers target is cost reporting. With Cloud Cost Management, you can gain visibility into your organization's cloud spend and track it over time. You can also assign cloud costs to specific teams, departments, or projects to better understand where your cloud budget is going, and set thresholds for cloud spend and receive alerts when spending exceeds these limits. Another important business outcome for Cloud Cost Management customers is cost optimization. With Cloud Cost Management, you can identify unused, underused, or misconfigured cloud resources that are causing unnecessary costs. You can take action on cloud waste by rightsizing instances, terminating unused resources, or optimizing resource configurations. You can also understand which teams, departments, or individuals are responsible for cloud waste and take action to address the root cause. Finally, Cloud Cost Management can help you achieve savings automation. You can define rules and policies to automate cost-saving tasks, such as rightsizing or terminating resources. You can keep track of recommended cost-saving actions and track their impact on your cloud spend. You can also implement change control procedures to ensure that cost-saving actions are properly reviewed and approved before being executed. Keep in mind that you can achieve all of these outcomes over time. However, by prioritizing one outcome first, you focus your efforts and avoid overextending your team. Also remember that your stakeholders need to be part of your journey, and that you also need an executive sponsor to create alignment and ensure accountability. |
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Chart a path to implementation If you have chosen to work with a ServiceNow partner or ServiceNow Expert Services for your implementation, it’s important to clearly communicate the business outcomes you want to achieve and agree on a well-structured roadmap to attain these goals. If you need guidance on successfully engaging with an implementation partner, this workbook is an excellent starting point. To accelerate time to value and reduce risk, make sure that your partner uses Now Create, ServiceNow’s library of more than 700 leading implementation practices. We also recommend you use Now Create if you are self-implementing, as it provides a wealth of assets designed to guide you to success. If you want to work with a partner but haven’t selected one yet, check out our Partner Finder or talk to your ServiceNow account representative about ServiceNow Expert Services. We can also work with your chosen partner to infuse our expertise into your implementation through our ServiceNow Co-Delivery service offering. For those of you who have purchased ServiceNow Impact services you will have ServiceNow experts and resources at your fingertips to help you through your implementation of Cloud Cost Management and achieving your goals. If you do not have a ServiceNow Impact package, consider how having dedicated resources, discounted training, and jumpstart services can help you get the most out of your ServiceNow investment. Read more here. |
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Self-implementation Build your team’s skills If you are planning to self-implement, you need to give your platform team the skills they need to succeed. The best way of doing this is to become a certified ServiceNow professional. We offer several certification paths for different roles on your team. Check out the links below:
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Pro Tip Stick to out-of-the-box ServiceNow functionality wherever possible. This process guide provides detailed descriptions of “as designed” ServiceNow functionality for key Cloud Cost Management capabilities.
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Prepare for organizational change To successfully deploy Cloud Cost Management, you need your business to understand and use Cloud Cost Management, and to recognize their benefits. To do this, you need to communicate what’s changing and why to both your end users and service desk agents. You also need to ensure that your agents are trained on ServiceNow Cloud Cost Management. This webpage provides detailed guidance on how to plan for organizational change. If you need help creating a winning communications plan, this communications plan template also provides useful advice. The following courses are a great starting point for training your agents and Cloud Cost Management process users: |
Understand ServiceNow releases and upgrades If you’re not already on the latest ServiceNow release, we strongly recommend that you upgrade before you go live. By upgrading, you get new ServiceNow innovations into the hands of your users faster, get access to the latest performance and security enhancements, and ensure that support is there when you need it. To make your upgrade smooth and successful, look at these upgrade resources. |
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Bookmark these resources! ServiceNow Customer Success Center -- The CSC is a one-stop shop that gives you instant access to proven methodologies, leading practices, and expert insights and advice. NowSupport -- You can get technical issues resolved quickly by contacting our team comprised of ServiceNow employees with deep product knowledge and real-world experience. Read more here on how to use support. |
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