Request for Guidance on Changing Corporate Email Address for ServiceNow Certification Dashboard

[SakalaP]

Hello Team,

Greetings !

I would like to continue using my existing ServiceNow Certification Dashboard that was previously registered with my HCL corporate email address.

As I have now moved to Hexaware, I would appreciate your guidance on the process for updating or migrating my registered email address from HCL to Hexaware. Kindly let me know the required steps and any information or documents needed to complete this change.

Thank you for your support and assistance.

Regards,
Pavan

[Tanushree Maiti]

Hi @SakalaP 

Here is the process to merge your Accounts to your new id.

Before starting it,  just download your mainline certificate from your HCL account .

Refer KB article for the steps : Merging my email (accounts),transfer certifications, badges to new email  is available for the guidance ,

Also Refer: KB0011832 Changing (updating) my email (account) 

                     KB0012564 Updating (changing) and merging my email IDs FAQ 

Note: If you raise a case with Now Support , they will also suggest you to do it on your own referring this KB. 

Instructions

Merging your ServiceNow IDs

1. Log into ServiceNow University with your current email address. For assistance, refer to Sign In (Log In) to ServiceNow University.
2. Select My profile and settings under your profile icon. Your profile icon is located in the top right of the screen with your first name initial. Your personal profile screen displays.
   
   Refer to the image below for location of the Update My Profile link.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
3. On your Profile tab, select ServiceNow ID & Contacts.
4. Select Merge my old ID link. The Merge IDs panel displays, indicating currently logged in as, and additional information. This is a 3-step process that includes: Enter email, Verification, and Submit.
   
   Refer to the image below for location of ServiceNow ID & Contacts and Merge Old ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
5. Review the considerations listed carefully. Select either Yes to continue with request submission or No to continue later.
   NOTE: With this update, you will retain all personal data. Any associated company data will not transfer.
   
   Refer to the image below for the layout of the considerations before proceeding with Merging your ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
6. Enter the new email address you want to use in the Enter alternate ServiceNow ID field. The Next button is now selectable.
   NOTE: Moving forward, you will use this new email address to log in to ServiceNow sites.
7. Select the Next button. The verification screen displays.
   
   Refer to the image below for the layout of the entering your alternate ServiceNow ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
8. Enter the verification code sent to your email used as your alternate ServiceNow ID. The Verify button is now selectable.
   NOTE: If you are unable to access your email, please select the Show other verification options link. Then, enter the password associated with your previous account. Once this step is completed, you will see the available verification options listed. Please select the appropriate option from the dropdown menu. For detailed instructions, refer to Using other verification options during the account (email) merge process.. 
9. Select the Verify button. After your new email is verified, the Email OTP verified screen displays.
   
   Refer to the image below for the layout of the Verification screen.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
10. Select Next to verify the ID of any related dependencies. This step helps confirm that the email address you provided is yours. After verification is complete, Email verified screen displays.
    
    Refer to the image below for the verify ID of any related dependencies and Email verified layout.
    NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
    
    
    
11. Select Next. Review details of your merge request page displays.
12. Add a checkmark in the I confirm that I have read the details above and authorize the merge request of my ServiceNow IDs checkbox. The Submit button is now selectable.
13. Select the Submit button. Your merge old ID request is submitted. 
    NOTE: Save the request ID for any support or troubleshooting you may need with your request. 
14. Select Done. 
    
    Refer to the example image below of the Review the details of your merge request layout.
    NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
    

What to Expect Next

• Sign-Out Process: You will be signed out of your My ServiceNow profile to process the requested change.
• Temporary Suspension: Both ServiceNow IDs will be temporarily suspended as part of the merging process.
  • This suspension applies to all applications.
  • During this period, you will not be able to login to any ServiceNow applications.
• Standard Procedure: This action is a standard procedure to ensure a smooth transition of your accounts.
• Processing Time: The merge ID request process may take up to 48 hours to complete.
• Confirmation: Once the update is finalized, you will receive a confirmation email.