What is the Disaster Recovery IP for ServiceNow Instance ?

VS M
Kilo Guru

Hello Experts,

 

Right now SN traffic is coming from DCB, when this goes down does SN continues from DCC?

 

Thank you!

 

1 ACCEPTED SOLUTION

Tony Chatfield1
Kilo Patron

Hi, I am not aware of any disaster recovery IP for SNC solutions, and your instance IP address remains constant.
If SNC need to enable a failover to the backup instance\data center, they update their network\load balancers\DNS so that the IP is directed to your backup instance.

 

Not sure if this will help?

Advanced High Availability Architecture | ServiceNow

View solution in original post

4 REPLIES 4

Tony Chatfield1
Kilo Patron

Hi, I am not aware of any disaster recovery IP for SNC solutions, and your instance IP address remains constant.
If SNC need to enable a failover to the backup instance\data center, they update their network\load balancers\DNS so that the IP is directed to your backup instance.

 

Not sure if this will help?

Advanced High Availability Architecture | ServiceNow

Thanks for looking at this question, my understanding is also similar on instance IP address.

Hope ServiceNow gives more information on disaster recovery IP  to customer from their official docs.,

Is there an updated link for the Advanced High Availability Architecture | ServiceNow ?

Hope this link helps you AHA architecture