CMDB Workspace FAQ - How to debug & resolve error notifications

[Kavitha Kotti]

After upgrading CMDB Workspace store application, if you notice error notifications such as "Something went wrong. Please try again later." , these issues are commonly caused by customizations that were not merged during the upgrade process. 

Please follow the article below about how to identify customizations and resolve them

https://www.servicenow.com/community/cmdb-articles/common-issues-found-in-cmdb-workspace/ta-p/336148...

If the issue persists, please follow the below steps: 

1. Navigate to System Logs -> System log -> Errors
2. Remove the default filter "Created on Today", if necessary, and apply specific date/time filters to narrow down the list to search
3. Apply filter on 'Source' column i.e., Source contains sn_cmdb_ws (sourceLIKEsn_cmdb_ws)
4. Search for the error message in 'Message' column
5. Once the error message is identified, you should be able to see the details in there that can help you identify the issue & resolve it. 
   • In some scenarios, the stack trace is logged that can help with the identifying the exact file such as script include and line # at which the exception is being thrown.

Example :

SOURCE="sn_cmdb_ws_dm" ACTION="Get DM properties name and value" CODE="UNKNOWN_ERROR" DETAILS="Method "toString" called on incompatible object (org.mozilla.javascript.NativeObject is not an instance of org.mozilla.javascript.BaseFunction)." ORIGINAL_ERROR="Method "toString" called on incompatible object (org.mozilla.javascript.NativeObject is not an instance of org.mozilla.javascript.BaseFunction)." STACK_TRACE= at sys_script_include.8d57c7595344f51096edddeeff7b12ca.script:9
at sys_script_include.d22e7bdbc0a8016500a18e024bfc9aa3.script:11
at sys_script_include.a5cb2e525300311096edddeeff7b1225.script:13
at sys_script_include.d22e7bdbc0a8016500a18e024bfc9aa3.script:11
at sys_ux_data_broker_transform.1f0f819aef653110c445bba98d97d759:3
at sys_script_include.02239ce7eb9471100c0bb5d5d85228e5.script:12
at sys_ux_data_broker_transform.1f0f819aef653110c445bba98d97d759:8 (transform)
at sys_ux_data_broker_transform.1f0f819aef653110c445bba98d97d759:9