Common Issues seen in CMDB Workspace

[Kavitha Kotti]

After upgrading CMDB Workspace store app version, if you encounter issues like missing menu bars / icons or notice error notifications like “Something went wrong. Please try again.”, these issues are commonly caused by customizations that were not merged during the upgrade process. You can follow these steps to identify and resolve: 

How to identify customizations 

To view the customized files for CMDB Workspace store application, go to:  

• <INSTANCE_NAME>/sys_upgrade_history_log_list.do?sysparm_query=plugin%3Dsn_cmdb_ws%5Edisposition%3D4

This will list out all the files that are skipped to preserve customizations during the CMDB workspace store application upgrades that happened. 

Recommended Resolution Steps  

1. Review the customized files identified in the upgrade history logs.  
2. Resolve any conflicts between your customizations and the latest base system files. This may involve merging changes or reverting certain files to the base system version. 

If the issue persists, please proceed to relevant articles below.

General 

• CMDB Workspace FAQ - How to Restore Missing Menu Bar or Icons
• CMDB Workspace FAQ : How to debug & resolve error notifications