ServiceGraph Connector - no entry in cmdb_sam_sw_install after processing Software Import set

[Murali Reddy1]

Issue:

The import set shows record entry for Software installed in a computer and it got processed. When looked in cmdb_sam_sw_install, there is no entry. 

Diagnosis / Root cause:

Search in cmdb_ci_computer or cmdb_ci_vm_instance for the computer you are looking on and make sure its hardware status is operational. 

If the status is retired, there can be two scenarios, the entry may be missing

1. IRE background process will delete entries in cmdb_sam_sw_install if the computer is retired

2. If the computer is already retired, then IRE will not make entry. 

How can I find the hardware status: 

Go to the computer record and look out show XML and look for below tag and you can ensure the right status 

<hardware_status>retired</hardware_status> 

Solution:

TBD