Removed Software functionality in Service Graph Connector integration Configuration Item (example cmdb_ci_computer) for not reported by source

Application service types deep-dive discussion for San Diego

Navin Sharma and I discuss how you crate and manage the types of different Application Service find using the App Service Wizard under the CSDM navigator. Application Services are the logical entity t...

Service Graph connector for Microsoft SCCM Software Usages and Last Used - Testing

Follow this article below to configure SCCM to capture software usage and last used data:https://community.servicenow.com/community?id=community_blog&sys_id=962e379fdbb40950ae812509139619ee To test th...

Overview of What's new in San Diego for the CMDB, CSDM and Service Graph conectors

Here is a short overview on what's new in our San Diego release of the CMDB, CSDM and Service Graph Connectors. Here is a summary of the content we cover in this video. New Dynamic IRE rules CMDB work...

Service Graph Connector for SolarWinds Multi-Instance Upgrade

Service Graph Connector for SolarWinds Multi-Instance Upgrade Overview: Version 2.3 of the Service Graph Connector for SolarWinds introduces significant changes to how data is retrieved from SolarWind...

Service Graph connector for JAMF software usages data import

To import data in 'Software Usage' table following setup is required:1. Correct reclamation rules to be defined . Here example reclamation rules for 'Word' app is shown. In product process related lis...

Service Graph connector for Microsoft SCCM updating Most Recent Discovery (last_discovered)

Service Graph connector for Microsoft SCCM updating Most Recent Discovery (last_discovered) Most Recent Discovery (last_discovered) field in Computer CIs is updated by data source name ‘SG-SCCM Last D...

Service Graph connector for Microsoft SCCM software usages data import

Why Service Graph connector for Microsoft SCCM is not able to import software usages data in Software Usage [“samp_sw_usage”] table ? even after running ‘SG-SCCM SAMP Usage’ or ‘SG-SCCM Software Last ...

SCCM FAQ : SG-SCCM CleanupUTIL

To improve the performance of the SG-SCCM CleanupUTIL , try to distribute a script across different nodes using the blog below :https://community.servicenow.com/community?id=community_article&sys_id=e...

Service Graph Connector for Microsoft Intune - Add a custom field

In this example, we will be adding a field from Intune device pull called 'chassisType' and map it to 'Chassis type'(chassis_type) in the 'cmdb_ci_handheld_computing' class in CMDB. Changes to the dat...

Service Graph Connector - Avoid empty lookup items in the IRE payload

If the record being processed is partial and if it has an empty lookup, then IRE will not de-duplicate the empty lookups and will continue to accumulate them until the payload size becomes too large t...

Service Graph Connector for Observability AppDynamics

Service Graph Connector for Observability AppDynamics Introduction The Service Graph Connector for Observability AppDynamics connector allows customers to ingest CMDB data from an AppDynamics installa...

Service Graph Connector for Microsoft SCCM - IRE Local Language Relationship Translation Issue

IRE loads the relationship type from the meta data(OOB). It is currently loading the display value of the relationship type in local language which happens to be Japanese in the customer cases we have...

Support for Removed Software functionality in Service Graph Connector for SCCM integration

Removed Software functionality in legacy SCCM integration (SCCM 2016 integration or older) Removed Software functionality depended on following tables:• ADD_ REMOVE _PROGRAMS_DATA_DD• ADD_REMOVE_ PROG...