Now Assist - Intelligent Summaries

I have recently started to explore Now Assist's CI Summaries capabilities in Xanadu. Here are some of my observations -1. The initial Summary was as below " The CI 'xxxxx' is a Windows Server with the...

The CMDB for AI Transformation: A Snapshot of What's New in the November Store Release

Xanadu was our biggest AI release yet. It was quite the show, but we saved some of the most exciting numbers for the November curtain call. The November store release brings two Now Assist skills to s...

What's New in the CMDB and CSDM for the Xanadu Release

Unlocking the Power of Visibility with CMDB Dashboards and Service Graph Connectors In today’s dynamic IT landscape, visibility is key. Having a clear view of your IT infrastructure not only helps kee...

ITOM and CMDB Learning - Youtube channel, TechTrek with AJ

Hi Everyone,With the God Grace ,I’m excited to announce the launch of my new YouTube channel dedicated to sharing my expertise in the technical aspects of ServiceNow, including the ITOM and ITAM modul...

What's new in the CMDB for Washington DC family and Q1/Q2 store releases

We are pleased to announce the following features in the Washington DC family release and store releases through April of 2024. Redesigned Data Certification on the CMDB Workspace The CMDB Workspace n...

!! Good start to learning CMDB !!

Hi All, Please refer to the following documentation and useful links to begin your journey in learning CMDB and understanding best practices: I believe these resources will be very helpful in getting ...

What's New for the CMDB in the Washington DC Release?

|| CMDB highlights for the Washington DC release || Use CMDB Data Manager in CMDB Workspace to administer and manage policies and tasks, and manage retirement definitions and exclusion lists. You can ...

What's New for the CMDB in the Vancouver Release?

We are pleased to announce the following innovations for CMDB in the Vancouver family and Q3 Store releases. Unified Map View In my previous career, I worked as a partner to help ServiceNow customers ...

What's new for the CMDB in the Store in April and May?

We are pleased to announce the following new enhancements for the CMDB and Service Graph Connectors currently in the ServiceNow Store: As businesses evolve, so must their technology and Service Operat...

INNOVATION LAB: Storing APIs and API Gateway information in the CMDB

**** As of September 2023, this blog is obsolete as the data model became GA **** **** INNOVATION LAB RELEASE **** This article applies to an innovation lab release, the details of the data model desc...

What's new for the CMDB in Utah and the ServiceNow store?

We are pleased to announce the following innovations for the CMDB and Service Graph in the Utah family release and associated store releases. Trusted data is at the center of every technology workflow...

inloook! Natual tendencies that make or break the CMDB

If you are like me, every time a CMDB program is envisioned, hopes are high that we won't let the same mistakes happen again. After all there is now a solid foundation of guidance and best practices. ...

What's New in the CMDB for Q4 2022?

We are pleased to announce the following innovations for the CMDB and Service Graph in the November and December 2022 store releases. CMDB 360 View Using multiple data sources to populate your CMDB ca...

Which CMDB CI Class is correct for Laptops and Desktop Computers?

There has long been discussion around the topic of which CI Class is appropriate for laptops and PC’s. These are the CI records that represent the computers individual workers utilize for productivity...