CMDB Data Manager walkthrough

In this 1/2 hour walkthrough of our new Rome CMDB Data Manager feature, Tony Branton provides a thorough overview of how to use Data Manager to its fullest potential. We discuss the prerequisites, cre...

Service Graph Connector for Microsoft SCCM - OU Name

With SG-SCCM version 2.5, Organization Unit (OU) information from SCCM is pulled in and populated in a related table. We are seeing cases where there are multiple OUs for a resource id (computer) whic...

Service Graph Connector for Microsoft SCCM - FAQ and Troubleshooting

General Notes It is possible for SCCM to report software without reporting hardware in the same pull. This was seen at some customers and their devs had talked to SCCM and confirmed that SCCM’s intern...

Service Graph Connector for Microsoft SCCM - Why not all Scheduled Data Import Executions are displayed on CMDB Integrations Dashboard ?

Service Graph Connector for Microsoft SCCM - Why not all Scheduled Data Import Executions are displayed on CMDB Integrations Dashboard ? CMDB Integrations Dashboard displays Scheduled Data Import Exec...

Service Graph Connector for Microsoft SCCM - Partial payloads and IRE

Link to understand IRE partial payloads: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/ire.html#d1561248e246 IRE will create partial payload...

Introduction to Service Graph Connector for Observability Dynatrace

Introduction The Service Graph Connector for Observability Dynatrace connector is the 2nd generation of the Service Graph Connector for Dynatrace application. The 1st generation Service Graph Connecto...

Service Graph Connector for SolarWinds Connection Troubleshooting

Manual curl testing To verify that a connection is possible, the correct username/password combination, and the required SolarWinds permissions are correct, the easiest test is to issue a curl command...

How ‘Assigned To’ field gets mapped on Hardware (cmdb_ci_hardware)

Service Graph Connectors can find a User (sys_user) table record and populate the ‘Assigned To’ field if the source API is reporting the user information. A user record can be found based on ‘User ID’...

Service Graph Connectors: Duplicate Row Processor on data source

The Duplicate Row Processor identifies the data that has not been changed since prior imports to limit the rows written to the import set table. The processor computes the configurable hash for each i...

Service Graph Connector for SCCM – Usage of SCCM dates within the Integration

Service Graph Connector for SCCM Integration brings in various dates from SCCM. The table below breaks down the usages of these dates by data sources and how it is mapped internally. Note: SCCM sends ...

Service Graph Connector for Microsoft Intune - Troubleshooting connection issues

Brief background on Intune Setup - Intune Integration uses Oauth authentication mechanism- Following inputs are needed to use the Microsoft Graph API to hit the Intune REST endpoints Client IDClient C...