SCCM FAQ : SG-SCCM CleanupUTIL

To improve the performance of the SG-SCCM CleanupUTIL , try to distribute a script across different nodes using the blog below :https://community.servicenow.com/community?id=community_article&sys_id=e...

Service Graph Connector for Microsoft Intune - Add a custom field

In this example, we will be adding a field from Intune device pull called 'chassisType' and map it to 'Chassis type'(chassis_type) in the 'cmdb_ci_handheld_computing' class in CMDB. Changes to the dat...

Service Graph Connector - Avoid empty lookup items in the IRE payload

If the record being processed is partial and if it has an empty lookup, then IRE will not de-duplicate the empty lookups and will continue to accumulate them until the payload size becomes too large t...

Service Graph Connector for Observability AppDynamics

Service Graph Connector for Observability AppDynamics Introduction The Service Graph Connector for Observability AppDynamics connector allows customers to ingest CMDB data from an AppDynamics installa...

Service Graph Connector for Microsoft SCCM - IRE Local Language Relationship Translation Issue

IRE loads the relationship type from the meta data(OOB). It is currently loading the display value of the relationship type in local language which happens to be Japanese in the customer cases we have...

Support for Removed Software functionality in Service Graph Connector for SCCM integration

Removed Software functionality in legacy SCCM integration (SCCM 2016 integration or older) Removed Software functionality depended on following tables:• ADD_ REMOVE _PROGRAMS_DATA_DD• ADD_REMOVE_ PROG...

CMDB Data Manager walkthrough

In this 1/2 hour walkthrough of our new Rome CMDB Data Manager feature, Tony Branton provides a thorough overview of how to use Data Manager to its fullest potential. We discuss the prerequisites, cre...

Service Graph Connector for Microsoft SCCM - OU Name

With SG-SCCM version 2.5, Organization Unit (OU) information from SCCM is pulled in and populated in a related table. We are seeing cases where there are multiple OUs for a resource id (computer) whic...

Service Graph Connector for Microsoft SCCM - FAQ and Troubleshooting

General Notes It is possible for SCCM to report software without reporting hardware in the same pull. This was seen at some customers and their devs had talked to SCCM and confirmed that SCCM’s intern...

Service Graph Connector for Microsoft SCCM - Why not all Scheduled Data Import Executions are displayed on CMDB Integrations Dashboard ?

Service Graph Connector for Microsoft SCCM - Why not all Scheduled Data Import Executions are displayed on CMDB Integrations Dashboard ? CMDB Integrations Dashboard displays Scheduled Data Import Exec...

Service Graph Connector for Microsoft SCCM - Partial payloads and IRE

Link to understand IRE partial payloads: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/ire.html#d1561248e246 IRE will create partial payload...

Introduction to Service Graph Connector for Observability Dynatrace

Introduction The Service Graph Connector for Observability Dynatrace connector is the 2nd generation of the Service Graph Connector for Dynatrace application. The 1st generation Service Graph Connecto...

Service Graph Connector for SolarWinds Connection Troubleshooting

Manual curl testing To verify that a connection is possible, the correct username/password combination, and the required SolarWinds permissions are correct, the easiest test is to issue a curl command...

How ‘Assigned To’ field gets mapped on Hardware (cmdb_ci_hardware)

Service Graph Connectors can find a User (sys_user) table record and populate the ‘Assigned To’ field if the source API is reporting the user information. A user record can be found based on ‘User ID’...