3C's are not working in CMDB

siva9494 · ‎08-06-2025

Even after configuring the health inclusion rules, completeness, compaliance & CORRECTNESS also 3c's dashboard is not populating the score. Please find the screenshot below for the error I'm facing. thanks!

Pratiksha · ‎08-06-2025

It's because the defined threshold reached. You need to update the values and run the job again.

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/configuration-m...

siva9494 · ‎08-06-2025

I increased the threshold limit to 1M, then also I'm facing the same

Dr Atul G- LNG · ‎08-06-2025

Try to execute the jobs again @siva9494

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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siva9494 · ‎08-06-2025

I tried couple of times, but still facing the same.

Dr Atul G- LNG · ‎08-06-2025

Last points

Clear cache

Run Job again

if still issue log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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