Access Rule Violation detected by database ((conn=<number>) table[ServiceNow Instance] doesn' exist)

Teja K A
Tera Contributor

‎09-28-2023 01:05 AM

Hi Community,

I'm working on CMDB Query builder and got stuck while creating new query builder.

after dragging and drop Windows server 1 and Change request 1 as well as connected them and tried to run. But it is throwing error by telling that Access Rule Violation detected by database .

 Tried to run that multiple times still it is not working.

Can any one help me to resolve this issue.?

                                    TejaKA_0-1695888235448.png

Thanks in advance.

 

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CMDB Whisperer
Mega Sage
Mega Sage

‎10-23-2023 03:49 PM - edited ‎10-23-2023 03:51 PM

There are several conditions that can cause Access Violation errors in CMDB Query Builder, but this is the most common one in my experience: make sure that when you run the CMDB Query for the first time that you run it from the Global scope.  It will break if you don't. 

 

See: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1210533


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