Sync assets and configuration items
I have several assets in the asset table that did not synch with the CI that was in the CMDB. How can I get the asset to synch with the CI? Only a handful didn't pick up the CI.
Forum Posts
Resolved! ETL Multiple Input/Output script
Hi, I'm using "Integration hub ETL" and trying to add in additional fields for the output data (for an existing transform). However, I have not been able to do that. I was expecting this to be available in the "Preview and Prepare data" step.Any adv...
Resolved! Implications if I change install status values in Business Application form
Hi All,I need your opinion, if I change install status dropdown values in Business Application form as below, will it change the across CMDB tables whereever Install status is used?What are the implications?Install StatusChanges wantedDescriptionImpl...
Resolved! How to update CMDB Task created by
How can I update who is listed as creating the CMDB data management tasks? When a CMDB task is created from our data management policy, it lists the system admin who created the data management policy as the creator of the task. Additionally, our dat...
Resolved! CMDB Data Management Attestation task view
I am creating attestation task through CMDB Workspace - Data Manager. While opening the CIs to attest, the view that is enabled is "Explore CI" by default. But I want to change it to CMDB Workspace View which I am unable to perform from workspace an...
Which of the following statements describes how data is organized in a table?
Which of the following statements describes how data is organized in a table?A. A column is a field in the database and a record is one userB. A column is one field and a record is one rowC. A column is one field and a record is one columnD. A colum...
Depends on Relationship and Ticket Routing
If a set of secondary services depends on primary service (i.e., local tech support) that uses location based routing for tickets, then will the secondary services automatically follow the same location based routing as the primary service? If not, t...
Update bulk CI through background script
I want to update 4000 records in the cmdb_ci table based on the Name and Class fields to update the Scope. I prefer to do this only through a background script, not a fix script. Please provide a background script for this—it will be helpful for me.T...
Duplicate network adapter created
We are discovering the "Fortinet Firewall Device" using SNMP. After discovering it network adapter is discovered but rather then updating the same it is creating a new record. I check the identifier and the cmdb_rel_ci table there is a correct depend...
Resolved! Change list layout on CMDB Health Sub metrics on the CMDB Workspace
Hi, Does anyone know how add I change the default list layout on the Health Dashboard sub metrics to add new fields to the list view ? You can navigate to it by following the steps below 1) CMDB Workspace > Click on Completeness Health Score 2) Click...
Resolved! CMDB Health Dashboard not showing Duplicate metric in Health Inclusion rule
Hi There,Good Day. I am currently CMDB health dashboard and i notice Duplicate metric is being missed in the Metrics list in Health Inclusion rule in CI class manager.THis duplicate metric is not appearing in any of ci class for selection. Could you ...
TASK 06 CONFIGURE DESIRED STATE AUDIT RULE
can anyone provide steps to task 6 configure desired state audit rule, this is for the san diego health simulator. the one provided in the community does not seem to work
Access to CI class manager to create Orphan, Staleness and Health inclusion rules
I've a requirement to give write access to some users to define recommended fields and create Staleness, Orphan and Health inclusion rules using CI class managers. Users are having itil role so they can access CI class manager but ITIl role do not gi...
Resolved! Creating Service Offering - Guidance Needed
hi allcan someone share the steps to create a service offering from scratch many thanks in advance RegardsAmit Manna
How to change Service Population Method for Service Mapping CSDM
Hi, We have a list of existing Application Service CIs in the CMDB which were created using CSDM UI form. During the time of creation (which could be many months/years ago) the service mapping method we used was Manual Service Population Method. Du...
