My company has a vast number of configuration items. For the cloud-based CIs, we have tagging guidelines so the tags are ingested into ServiceNow during Discovery. For on-prem CIs (not discoverable) we are finding that support groups do not have th...
i wrote the script that selected user has the admin role the the flow should be continue. here when tesing i am getting this error message. "Error: Cannot read property "variables" from null,Detail: Cannot read property "variables" from null"
Hello friends, We have configured READ ACLs in CMDB, want to ensure if those READ ACLs are honored/followed by IRE Calls. Query Before Business Rules are honored, but not sure of ACLs. Anyone has any thoughts? Thanks,Rahul
Hi all, We are thinking of setting up archiving rules for our CMDB tables using the CMDB data manager to archive CIs if they haven't been discovered for 30 days. Can someone confirm if an archived CI comes back to life (discovered again), will th...
Hi All,We manually create applications in cmdb_ci_appl table (class = application), for this we have created custom ACLs. What is the OOB role required to create apps in cmdb_ci_appl manually. Thanks!
Hi, Back when we are still CMDB Health Dashboard in Washington DC to Monitor triple Cs, we are getting the same number of CIs being evaluated for each KPI. However, in Yokohama we are now encouraged to use CMDB Workspace to monitor triple Cs. I can s...
Why is Cloud discovery putting MS SQL databases in the cmdb_ci_database table? When doing database discovery (not cloud)
I am working on cmdb ,need advise on this I have CE router and PE router LAN Gi1/0 -> CE67676-> WAN GI1/1.554 -> WAN LINK-> Gi1/1/1->KBCN5657->Gi1/1/4(.554)-> 2/2/2->PE24233(2/2/2.554) CE router CE67676has interface WAN GI1/1 and sub interface WAN GI...
Shazzam batch size by default is 1000. i have to discovery 3300 computer devices in that case what should be my Shazzam batch size and how can i manage it from ip range.
Hi all,We have created Calculated Application Services based on the relations. When CIs are retired and relations are removed we notice that some of the manual endpoints remain. Question:- How is the maintenance of manual endpoints arranged? - Does...
Hi Community,I'm currently building a process to upload Configuration Items (CIs) into the cmdb_ci table. The requirement is as follows:A catalog form allows users to upload CI data via an Excel sheet.Once the request is submitted and approved, the d...
Hi all,Currently working on the following:As a owner of servers, I would like to be automatically notified when certain data is missing from the CIs. So obviously, the place we can see this is at Configuration > CMDB Dashboard > CMDB View Following f...
Hi everyone,We recently upgraded to the Yokohama release and have encountered an issue with one of our Discovery Schedules targeting data center devices. The schedule starts as expected and the IP ranges are correctly configured, but the discovery pr...
I have a retirement policy set up via CMDB Workspace Data Manager and assigned to a specific user group. This policy is generating 2 approvals for each member in the group and i cannot figure out why this is happening. Does anyone have an idea?
Set the following fields to be mandatory AT ALL TIMES for incident records: - Caller, Category, Subcategory, Configuration item, Assignment group and Short description.
