Use Case: Service Now is an authoritative source for us and we would like to maintain all the key data elements in CMDB. Currently we have 'External IPs" stored in Infoblox and want to store them in CMDB so that the data is available for key customer...
Hi All, Is there any way to add the new custom field on the CI Class Manager view (check the below screenshot)?
Hello, The requirement is to define if a server is monitored and, if it is monitored, we would like to know which monitoring tool is used. In our case, we have 3 monitoring tools : PRTG, SOC, CloudNetCareInitially (3 years ago), only PRTG was in the ...
Hello all, Good day!!We are going to start working with CMDB using Service-Now provided ones Discovery and Service Mapping.I request you all to guide me in understanding the below questions. 1, I came to know that we need to have ITOM Visibility lice...
I am trying to sort a record with one column and based on that sort it with another Column of a class.
We have a requirement to push CMDB data available in Instance 1 (PROD instance) to Instance 2 (another PROD instance). While it is possible using various options like APIs, Service Bridge (soon) etc., question would it lead to license cost on Instanc...
Hi All,I want to stop the update selected Context based on the managed by group:Ie: I should only be able to update only those CI with managed by group which i am part of:suppose there are5 CI with managed by group A2 CI with managed by group Band 3 ...
Hi, I have seen a pattern where we are getting Azure Cloud Data Center discovered (We have access to only 2 Data Centers) however during discovery process I can see all Data Center present in cloud. Is there way to restrict this inflow?
Hi,I want to modify reference qualifier in dictionary override (sys_dictionary_override) to display CI values* Base table = task, Table = incident, Column name: cmdb_ciReplace reference qualifier value with this encoded query: operational_status!=6TH...
Hey team how are you?So I'm wondering here What are the most impactful changes in CSDM 5.0 for organizations already aligned with 4.0?And how should we prioritize adoption of the new 'Service Offering in Place' guidance?"I'm looking to understand fro...
We're currently creating Policies to retire, then delete stale data that have no tickets associated to CIs within specific CI Classes. Has anyone come across this use case and successfully implemented it? I haven't been able to find anything related...
I have enabled the Service Graph Connector for Intune, and we got the data into the respective import set tables, and it got processed. But it didn't transform it, and none of the records were inserted into the target tables. Do I need to modify any ...
Hi All Just wondering whether anyone has any example scripts of importing into a Glide list through Robust transform ETL. I currently have a table lookup which updates fine if 1 sys id. However I require sysid's to append to the field. Thanks
Hello all, @Ankur Bawiskar @shloke04 @amitgujarathi To sync devices from IP Fabric's Inventory to ServiceNow's CMDB Network Gear Table. We have been working on integrating ipfabric-snow with our ServiceNow instance, following the steps outlined in t...
Hi, In one of the integrations to create and update CIs, we are using IRE APIs. - createOrUpdateCI.I can create the relationships using this by sending the relationship data in JSON format, but I am not able to delete relationships using this?Is ther...
