Additional comments Field There is system property which limits only 250 notes to display in Case/I

coolvas2k6
Tera Contributor

‎07-23-2024 01:13 AM - edited ‎07-23-2024 04:03 AM

Additional comments: There is system property which limits only 250 notes to display in Case/Incident/Change. This means Service Now will only return the latest 250 entries in the ticket's activity. If we increase the current number of 250 to a higher number, this would resolve the issue; however, We need to know is  there would be performance impacts on the instance.

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AJ-TechTrek
Giga Sage
Giga Sage

‎07-25-2024 09:22 PM

Hi @coolvas2k6 ,

 

I agreed , there is property but there is no harm for increase the count but dont increase much.

 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-admini...

 

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