Discovery and service mapping
I'm interested to know if the ministry of defence uses servicenow for itsm and itom and discovery and service mapping as this would be a good reference for the capability
Forum Posts
how to make 'cmdb workspace' view as default view for the forms in native view
Hi All,How to make 'cmdb workspace' view as default view for the forms in platform's native view.For example, If i open a windows server or linux server record in platform's native view, form should get opened in 'cmdb workspace' view instead of defa...
Azure Cloud Discovery - missing resource groups in new subscriptions
We have started using top level subscription to discover all subscriptions under it and it has been working well, but now we have two new subscriptions that are giving me a hard time. I can discover the subscription, and see it in cmdb, but I am una...
Server data Import with transform map
Hi All, I am updating server data in service now .I have coalesce on name field. There are duplicates servers available with names but only one server Name among duplicates is operational .I want to update the server CI which is operational and no u...
Error while loading the data through data source
I am getting an error while loading the data with a data stream action, in Dev instance it is working fine. But in higher instance, it is not working. throwing an error : com.snc.process_flow.exception.ProcessAutomationException: An execution timed o...
Resolved! Tracking CI Record History
Hi,I need to be able to view changes that occur on CI records. History is currently being used for keeping up with record changes. I want to make the History List viewable on some other CI class records, but was told that it may slow down ServiceNow...
RU Billing and servicenow catalog requests to request information
Looking to see if anybody has ever looked into RU Billing and a way to report, or ask for information in Servicenow. Example through a Service Request?
Discovered Host Web Site Updates
Hi, I have noticed in that the Host: Web sites relationships displayed in the Related Items section of the server record are added via discovery, but the relationship link does not break when the server has been clean-up to remove it. Is there a kno...
Resolved! Updating of custom work notes for the entities
Table name is u_cmdb_ci_devicei have 2 reference field and a reference listu_location_id u_subnetworkUsecase is whenever the field get updated it should tell old value and new value i want this usecase to make it as Dynamic so i created script includ...
Preventing IRE Reclassification Between CMDB Child Tables
Hi everyone,I’m encountering an issue with Identification and Reconciliation Engine (IRE) when importing data into CMDB.Setup:Parent Table: cmdb_ci_computerChild Tables:cmdb_ci_mainframe_hardwarecmdb_ci_pc_hardwareIdentification Rule: Both child tabl...
How the CMDB health results Description is populating for required and recommended metric
Hi , How the description is populating in cmdb_health_results table for required and recommended metric. Can someone help me on the query
Resolved! How to create a de-duplication template
Hi Listers,I am trying to create a de-duplication template and it seems to me I am missing something.According to the documentations, just after the General Information there should be a step where I could define conditions to automatically assign de...
SGC Central Page Missing
We recently upgraded our CMDB Workspace, and it includes a tab for SGC Central but whenever it is clicked it says "Page Not Found", I have not been able to figure out why this is the case or how to fix it. Our instance is in Yokohama and our CMDB plu...
Current CMDB Technical Design
I want Current CMDB Technical Design of my instance of ServiceNow. What steps should I follow to get the detailed daigram. I am able to find CI Class Manager however cant see any diagram.
Certify, Attest or Approve CMDB Relationships?
Hi,What is best practices for certifying relationships in CMDB?I've tried to manage this in both CMDB Certification Console and CMDB Data Manager with attestation and certification. My thought is that this is focusing on maybe more attribute level. B...