One area where ServiceNow could use a little TLC is the CI interface. We’ve set up notifications to nudge owners into filling out empty required fields, but the out-of-the-box (OOB) CI interface is still feeling a bit... clunky.I’m tackling the issue...
Hi everyone,I struggle with this and I can't believe I'm the only one.I need to periodically import different files into various CMDB tables from the internal network (via MID), and all the available methods feel like ugly workarounds. I haven't foun...
Hello, We are planning to do the Rapid7 integration with CMDB using service Graph connector. If anyone has done the integration, please confirm if the integration is uni-directional or bi-directional. Regards,Shaik basha.
Hi All, For one of our clients, we have implemented Intune Service Graph Connector to automatically populate computer CIs into CMDB. As a baseline, we have defined few Mandatory attributes for all the Classes. During the analysis, it was identified t...
Hi All,I'm looking into remediating several health issues with our CMDB.One significant issue is the number of Orphan Records on the estate, currently circa 50k+Will using remediation rules therefore generate 50k tasks, one per CI, or just one task?I...
I've setup our SolarWinds SGC and it is pulling assets daily into our CMDB tables. One question I'm unsure of: How are inactive/retired/removed assets handled? For example, a network adapter goes bad and is replaced. SolarWinds will pick up the new ...
Hi All, We are able to discover CDB and its associated PDBs hosted on a Linux host, after discovery we can see the PDB records data in cmdb_ci_db_ora_pdb_instance and cmdb_ci_db_instance_size tables in list view. However, when we click and open any P...
hello dear community, im trying to create a BR which will trigger when the start or end date of a change changes.It then should fill the start and/or end date of the related change task(s). It seemed at first like a quick fix but for some reason the ...
Hi,I have attached system log, the business rule fetching CI sys id and current user id(from user table). event triggered, script action. but the script execution failed into the line indexof. index value printing -1 still though it has value. kindl...
Hi all, what is the best practice for a ServiceGraph connector that is populating SNOW CMDB in case the 3d party source found that an asset is not in the network anymore? I am not sure if it should find and delete the CI, or "flag" one attribute (lik...
Is there a list that indicates discoverable and non-discoverable CI attributes?
Hello! I am a new hire and was recommended for the CMDB in-person training. I see that the Administration Fundamentals course (SNAF) is a prerequisite and am currently working on it. I have taken a look at the Career Journeys and Paths and am having ...
Hi Everyone, I have created a notification on the Business Service table to trigger whenever any of the Business Owners (e.g., 'Owned by' or 'Managed by') become inactive. Here’s what I added the conditions:Condition 1: Run when "Updated"Condition 2:...
what we have to do in service now should we create a business rule or client script in which wherever we create an incident you need to trigger an email to assigned to the user with a few incident details like incident number, short description and d...
Hi, Just wondering if anyone stores Two way radio/Walkie talkie devices in their CMDB and which class are they using. Thanks.
