Forum Posts
Business Application Ownership
Hello Everyone,Each Business Application in our custom table (u_applications) currently has a Support Owner and Dev Owner field filled out with indiv names. I was wondering if SN has a way that we can get these applications to be supported by a grou...
CMDB Workspace
Is it possible to add a widget to the CMDB Workspace? Specifically we are looking to add a aggregated score on the Health Dashboard of the Completeness and Correctness scores. The numbers below are correctly incorrect as we need to fix the calculatio...
ServiceNow Deleted Records to DataWareHouse/Reporting Systems
As part of transformation program, we are sending data for certain tables to our reporting systems. One of the table is task_ci and we are facing a unique problem for which we are challenged on the platform functionality. Scenario :A record in task_c...
best practices in using ServiceNow for project management
Hi All, I need some material on "best practices in using ServiceNow for project management" urgently. Can anyone share please? Thanks in advance
Error loading this ETL transform map
Build: glide-utah-12-21-2022__patch7a-09-28-2023 (using a PDI)I am trying to adjust the Robust Transform Map for the Service Graph Connector for Tanium (v1.5.0) using the IntegrationHub ETL (v3.2.1) app. However, whenever try to load up the "SG Taniu...
Resolved! Advanced View Filter on Change Request tab via CMDB Workspace
When I go to the Change Requests tab on a CI via the CMDB Workspace, I would like to be able to switch between seeing open and closed change requests. go to All > CMDB Workspace > CMDB Workspace > search for a CI > click on the Change Request...
Client agent cllector and ITOM discovery make operational state change in an uncontrolled manner.
Hi EveryoneCurrently the ACC and ITOM Discovery are changing in an uncontrolled way the field of operation state causing the CMDB to present wrong information in Hardware Status and status. How can I prevent this from happening?
Discovery Admin Console Setup
How do you configure the Discovery Admin Console? In the quick overview the canceled discoveries, ecc queue load, and error tasks are showing as no data available? Is there any helpful detailed documentation on this?
Resolved! Cisco ACI Cleanup scheduled job scope ?
Does anyone can explain what's the ACI Cleanup and MSO Cleanup scheduled job does exactly in the Cisco ACI Application ? Looking at their script it's to delete records, but it's using a protected script include 'CiscoACIConstants' which is hidden so ...
Resolved! Palo Alto Panorama Domain information
We have been pulling in the Firewall info from our PAN devices, but we have an issue with multiple domains. We need to separate out the Security Policies per domain, but the patterns for the PANs don't pull in domain information using the command:${...
Oracle DB Service Mapping
Good day to all,We are having some issues with Service Mapping on our Oracle DBs. We are running into a lot of permission issues, but specifically we are seeing that commands like these are failing (OC4J Connectivity Step 16):$process.currentDir + "...
Resolved! Cmdb for change management
Hey Guys, Sorry if this is the wrong place but I wanted to know the best way to relate ci's to a change request. My company is wanting to basically tie a Service and Service offering at the Request level and actual CI's at the change task level. BU...
Resolved! If the field was updated by a business rule, the scheduled job cannot override it?
Please help how I can ensure if the field was updated by a business rule, the scheduled job cannot override it? I have found this somewhere-Use a Before Update Business Rule create a Before Update business rule to prevent overwriting:• Table: Select...
Resolved! Any issues with adding stockroom field to cmdb_ci_computer table?
Howdy Community,Any issues with adding stockroom field to cmdb_ci_computer table?If no issues, should it be done on cmdb_ci, cmdb_ci_computer, or does it matter? Thanks for your time,Lon
