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Jamf Error

I recently installed the Jamf Service Graph Connector in our DEV environment. I have a new set of credentials that we created for this. They allow me to log into our Jamf instance. When I set up the service graph connector and run the "Test Load 20 R...

wildturkey07 by Tera Contributor
  • 1717 Views
  • 5 replies
  • 0 helpfuls

Task 14: Configure Remediation (Utah) validation fail

Task Validation fails with following error. Did you click on 'Orphan CIs' from the dashboard and locate the orphan task 'AUS01-EXCH'? Did you run remediation on the task? View the Remediate Capabilities section of this Now Learning course for more as...

rana8 by Tera Contributor
  • 286 Views
  • 1 replies
  • 0 helpfuls

Database view query from sys ID

hello everyone,I would like to know that I use database view in the form page, but the sys_id of database view record is not the sys_id commonly used by the system. If I need to query data through the sys_id of database view record, What should I do,...

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Wei_ Ling by Tera Guru
  • 871 Views
  • 7 replies
  • 0 helpfuls

I want a script for workflow conditions.

I am looking for a script to meet mu condition.My condition is to : If Opened by is the same as the Manager then it should trigger task. If If Manager is inactive --- then it should trigger other task.

Taaha M by Tera Contributor
  • 173 Views
  • 1 replies
  • 0 helpfuls

CMDB Data Manager - Attestation by Service Owner / Delegate

We are looking at CMDB Data Manager to attest CIs which are manually maintained. For infrastructure using the support group is the logically approach, however for services the service owner and/or service owner delegate would be attest. Data Manager ...

Instance Memory Issues with Scheduled Job

Hi there, I have been working on a scheduled job to import chromebooks using the Google API into the cmdb_ci_computer table. It has been working okay but everytime it runs until our instance runs out of memory and crashes. I have tried numerous ways ...

JayGervais by Kilo Sage
  • 441 Views
  • 3 replies
  • 0 helpfuls

CI a Priority urgency from third party tool

Hello Everyone, We are integrating the third party tool to get the CI’s data in ServiceNow and would get values for Priority and Urgency associated to CI. As per the customer requirement, we need to map this data over the CI only. For this, we need t...

BAK2211 by Tera Expert
  • 429 Views
  • 5 replies
  • 4 helpfuls

Fax with ServiceNow

Hi Team, It is possible to send a Fax with ServiceNow ?If yes, could you please provide more information. Thanks,Akshay

BAK2211 by Tera Expert
  • 294 Views
  • 1 replies
  • 1 helpfuls

Report on Server Relationships

We are looking for a solution to report on servers that do not have relationships to Business Applications or Tag-Based Application Services (such as 'Consumed by' or 'Depends on').  These show in the Related Items sections, but they are not searchab...