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‎01-10-2022 02:44 AM
Hello friends,
I have run de-duplication task on software CI , since we have lot of tasks to run , we did automation to run all these. after execution for some tasks it successfully merged/deleted the CI, but for some tasks it only merged the duplicate CIs , but did not delete. Still i can see the records. but merging is done. Your comments please
Both has same Identification rules
Solved! Go to Solution.
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‎01-10-2022 07:28 AM
There is not enough details to debug the issue but one thing I would suggest is to look if there are any business rules that are preventing deletion of those particular CI's. Try deleting it using a glide record and you might face the issue.
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‎01-10-2022 07:28 AM
There is not enough details to debug the issue but one thing I would suggest is to look if there are any business rules that are preventing deletion of those particular CI's. Try deleting it using a glide record and you might face the issue.
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‎01-27-2022 01:05 PM
Recently I've been noticing that if I need to move a lot of values from the CI to be deleted to the Master CI it will copy the values but not merge, then creates a new dup task and I can merge the next day. These have been computers and servers, but I haven't checked the business rules to see if there's something that might be blocking it.