Hello Community,We are looking for best-practice guidance on modeling batch servers and their application relationships in CMDB.Current situation:We have multiple batch servers that support multiple applications (many-to-many relationship).Currently,...
Hi Community, We are using the Service Graph Connector for Microsoft SCCM. For Software Installation records, the SCCM TimeStamp is populated, but the Discovery date remains empty. I checked the SCCM SAM Software - Software Install entity and f...
I am facing issue on activating Discovery Plugins on PDI instance
Hi Everyone,I'm currently investigating an issue in our ServiceNow CMDB where some expected CIs are missing.After reviewing the data, I found that multiple entries in the CMDB Serial Number table (cmdb_serial_number) and multiple records in the Sourc...
Hi Team,I am seeing a mismatch in the OOTB CMDB Data Mismatch Report and would like to understand the best approach to resolve it.CI DetailsCI Name: bp-rtr-test03Actual CI RecordOS: Windows Server 2019 StandardDiscovery Source: ServiceNow Discovery P...
We are preparing to transition from the classic UI Form view to the CMDB Workspace / Service Graph Workspace, as these experiences are maturing. We have configured a Standard Layout for our principal CI classes and need to apply them into the Workspa...
Hello Community,We are looking for best-practice guidance on modeling batch servers and their application relationships in CMDB.Current situation:We have multiple batch servers that support multiple applications (many-to-many relationship).Currently,...
Hi ,I have done the Service Graph Connector integrations for Tanium and Intune. However, I am observing some unexpected behavior with both scheduled jobs. I updated the Run As account to use the service account, and the Updated By field in the CI Lis...
Hello, I am trying to integrate Service graph connector for Solarwinds with ServiceNow but I am getting below error message. Please anyone help me on the below error and how to resolvecom.snc.process_flow.exception.ProcessAutomationException: Error c...
Hello, I am getting the below error when running a data source from the Solarwinds Service Graph Connector:com.snc.process_flow.exception.ProcessAutomationException: Error creating Attachment raw_page_stream : Method failed: (/api/now/hub/temporaryat...
Hi community, I am troubleshooting an SCCM CI attribute-flipping issue (has changed ownership, name, serial number, manufacturer, RAM, and location several times). To test, I am trying to re-import a specific set of records, but the target CIs are no...
hi all, for some of the server ci , chassis type is coming desktop , if we manually update , tried creating manaul reconcile rule but did not work . how can i restrict update from sccm or servicenow if updated manually . business ask if model.name ha...
Hi,I would like to know How "Name" field on IP address record is set? One thing is obvious to notice, IP address field and name field have same value. Can you please help me tracing the source which sets the value? i cannot find the script that is do...
Hi, Is there a way to have a report giving a list of server with no "Intantiates::Intantiate by" relationship with an active (State=on) virtual instance ? Thank you
II have an issue with the data in the CMDB of ServiceNow. We reuse the hostnames when we are complete a technical refresh on our servers in our environment. We have configured the our identification rule for hardware to check the name and serial numb...
