Forum Posts
Event-driven Discovery using SGC for AWS
We are using the SGC for AWS to populate the CMDB with AWS data. Our customer is asking to also set up event-driven discovery. Has anyone set this up with only using the SGC? Most of the SN documentation seems to refer to configuring this separately ...
CMDB HEALTH Compliance AUDIT configuration
Hi Team, I am trying to configure compliance audit module. Right now it is creating task per CIs with missing information to the managed by group. Now we have more than 1 million CIs. So receiving multiple task for each CI to one group would be not ...
How to Restrict Access to test Table Using Before Query Business Rule or ACL Based on User Departme
Hi everyone,I am working on restricting access to the test table so that only users belonging to the it or csa Department can view the data.Requirements:Users from it or csa Department should be able to see and interact with the records normally.User...
Data Manager policy's instruction in the Task
I'm planning to utilize the Data Manager to certify some of the data within our CMDB. I created a policy, scheduled it all works perfectly. Tasks are generating to the group/people I defined. That part is clear and works as it should. But my question...
How the Normalization works on Hardware Product Model table
Hello Everyone 1. Please can someone explain how the Normalization works. 2. There are already records with the status as 'Normalized' but Discovery is either creating a new record or overwriting the fields. PFA. How to overcome this? 3. Reg the ‘Ne...
Resolved! tags
Hi Community,As an admin, I recently updated the tags field on a specific Location ID in our ServiceNow instance. While I can see the updated tags as expected, the user who raised the incident (i.e., the incident's caller) is unable to view these tag...
Retrieving Hybrid Machines (Azure Arc) with Service Graph Connector for Microsoft Azure
Hello All, We’re testing the Service Graph Connector for Microsoft Azure as a source to populate servers in our CMDB. Standard virtual machines are coming in as expected. However, we’re running into an issue capturing hybrid machines that were onboar...
Discover Azure Tags through Azure event-based discovery
Hi - is it possible to fetch tags for azure event-based discovery?
Duplicates of Fibre Channel Port[cmdb_ci_fc_port] cis are creating
We are seeing ServiceNow discovery is creating duplicates of Fibre Channel Port[cmdb_ci_fc_port] CIs. Instead of updating existing CIs still its creating new Cis. There is no changes did in IRE rules. How to restrict this.
Resolved! Rule Configuring CMDB Health Dashboard
Hi, Is there a way to create a CMDB Health Dashboard rule by Company Field? Current organisation maintains CMDB data for multiple agencies under different contractual SLA obligations. A CMDB Health Dashboard displaying stats on each individual Comp...
Resolved! CMDB dependency view
In my org, there are around 1,517 configuration items that were added manually. Currently, no map has been created for these items, so nothing appears in the dependency view. Is it possible to manually create relationships/dependencies for these 1,51...
Resolved! Are application services created for external SaaS solutions?
My team is in the early planning phase of implementing mapped application services as CIs, and we've been discussing if/when to remove the business application class from available CIs for Change, Incident, etc. This brought to light that we have a n...
Agent Client Collector Discovery and JEA
Hi everyone,We’ve recently installed Agent Client Collector (ACC) on a couple of test Windows servers and configured a test MID Server specifically for ACC. These Windows servers were previously being discovered using JEA with ServiceNow Discovery, a...
Resolved! CMDB and CSDM Crawl stage - Populating Applications
Hi everyone! I'm currently writing a proposal on how our institution can follow the crawl/walk/run/fly guidelines for the CSDMv5. Our instance is new, at a few months old. In the whitepaper, it recommends starting with Business Application, (Applic...
