We have recently transitioned from the old way of doing CMDB Data Certifications to doing them in CMDB Workspace via data manager policies. Is there a way for users to export the list of CIs to be certified into an excel along with the fields to be c...
I need an documentation on how can we identify /detect orphan ci, orphan relationships and how can we cleanup. Need process documentation to enable future maintenance and knowledge sharing.
Hello,I have a requirement to add a “Subclass” column immediately after the “Class” column, as shown in the screenshot below.However, this view looks different from the standard list view and is displaying the table name as “%24sa_qbs_view”. Could so...
we need to Create a platform analytics dashboard to take Data hygiene over time.The first visualization will be a line chart that shows 2M orphan relationships.Our goal is to decrease this count to zero but have historical record of the clean up. So...
Currently, I am working with ServiceNow and have a base class of hardware and a child class of virtualisation server(and storage server). The hardware class has identification rules such as a name with a priority of 300 or a MAC address with a priori...
Hi! We are running VMware vCenter Discovery via MID Server in our instance, and everything is working well, CIs are being populated correctly (vCenter, datacenters, clusters, ESXi hosts, VMs, etc.). However, all discovered CIs get Discovery Source = ...
Hi All, I have a query on how to populate an attribute to categorize Network Gear CIs based on certain characteristics. For example, I have noticed that Laptops and Desktops are usually tracked in cmdb_ci_computer with different Form Factors (Form fa...
We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...
ServiceNow’s Common Service Data Model (CSDM) introduces a standardized way to manage the lifecycle of Configuration Items (CIs) and Assets. Instead of relying on legacy fields like Install Status and Operational Status, CSDM defines a two-tier lifec...
Hi Community,After upgrading our instance from Xanadu to Zurich, we noticed an issue where the “Associated CIs” section for Dynamic CI Groups becomes greyed out (read‑only/disabled) and no associated members are displayed.What we observedImmediately ...
Hi, Let me explain the steps I followed until now.1. Downloaded Zip file2.Copied that file into C drive(not sure this required or not)3.Created mid server user4.In Config file , given the instance details and mid server user details5.Right clicking o...
Hello, Has anyone set up and regularly managed their Data Centre(s), Rooms, and Racks, along with the content of the racks via ServiceNow? Can you share your experience and how it looks? How much manual effort is required to maintain the data? I'm ...
Hello CMDB family -We had an interesting request to be able to name a Dashboard, a data model or a defined dataset AS A configuration item (CI) from systems like: DataBricks, Power BI, Tableau, Power Automate.I am not sure Discovery will get to the D...
1. Create a computer class and linux class and their serial number lookup entity 2. Create relationship mapping between computer and linux 3. Computer class reference field has reference to linux server class 4. Run final preview, encountered Invalid...
Hi All I have been working on Service Graph connector for HCL BigFix in ServiceNow. Need to know if anyone has information on 'BigFix ServiceNow Data Flow'. Have been able to get the difference between the SG connector and BigFix ServiceNow Data Flow...
