Hi team, In CMDB there is one CI which has created under three different classes. with same name, same IP address and same serial number. Is this duplicate CIs ,created because of identification rule? how to avoid this in future? a. Storage Switchb....
Hi everyone, I’m currently working on a CMDB implementation and I’m relatively new to this area. We are integrating Microsoft Intune with ServiceNow using the Service Graph Connector (SGC), and while the data ingestion works, I’ve run into a challeng...
Issue OverviewWe’ve built a Query Builder model to extract CI Relationship along with the Business Application. The application owner is defined on the Business Application table, we require a full extract of all related CIs for analysis along with t...
Hello all I have a requirement to enhance user experience for CMDB team:When a CMDBTASK is opened from a list (such as My Work list), the CMDBTASK will open in the Service Operations Workspace by default, rather than the platform UI. Is this a possib...
I have created an archive policy in the data manager that do not need a review, so the tasks created should be automatically approved. I see that the subflow completes, however the task remains in a state of 'Pending' and the CI's that fit the polic...
How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...
Hello, When creating an Indicator that checks for the total number of non-retired CIs for a specific class, is it possible to get historic data? Thank you, Adam
Hi,Can someone help or suggest some turn around solution for my below issue?My CMDB CI Lookup Rule " Cloud Resource ID" is behaving weird. First time it's not creating new CI if cudn't find a match. instead of it, it's assigning to a bad CI which is ...
Whenever I am registering for the exam, after accepting the terms, it is stuck in that page, and whenever I press cancel, it is saying URL too long.Please suggest.
Hello, I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task. We used...
Hi All, We have few IDRAC devices in the Out of Band devices and its tied to the Host CI from cmdb_ci_computer table. But there is no relationship created between the IDRAC and servers tied to them OOB. We want a relationship created from Server to ...
Hi all, I have noticed that our discovery log has started to report numerous messages relating to the TCP connection states. This appears be a recent phenomena and I'm trying to understand if its an indication of an issue or simply an increase on th...
We have just upgraded to Zurich. Patterns and plugins are up to date. But after the upgrade I am seeing that anytime something is discovered with a database or active directory discovery stalls. ECC Queue looks like it's sent and recieved the payload...
I have added a variable editor to the Catalog Task (SCTASK) layout. I have a catalog item: Onboarding. When this catalog item is submitted, its related SCTASK record is created through a workflow.In the workflow, some catalog tasks are created using ...
Hi community and hi to @Tony Branton I'm digging deeper into to CMDB Data Manager and we want to leverage the Policy Type "Archive". This works fine as long as you just want to archive records based on your definitions. Where the systems currently b...
