Hi Community, We have an Application Service that is marked Operational Status = Retired and the related Business Application is Decommissioned. However, Service Availability Results are still being generated. The active record appears to be in servi...
On Zurich version, I can't find any way to create a classic workflow in order to configure a CMDB remediation rule as it requires a workflow referencing the wf_workflow table not the flow designer. Any clue?
What is the correct relationship between an Application and a Server in the ServiceNow CMDB?A. Application > Runs on::Runs > ServerB. Application > Uses::Used by > ServerC. Application > Used by::Uses > ServerD. Application > Runs::Runs On > Server ...
In CMDB, they say there has to be 1 CI for 1 instance.For example, lets say Azure Databricks.It can have multiple instances owned by many different teams but there should be only 1 CI - Azure Databricks.Now, different teams are saying they each need ...
Pre-sensor script "WAPs - Pre" failed due to: TypeError: Cannot convert null to an object. how to resolve this issue provide some thing to resolve this
I added the cmdb_ci_ip_address class to my application which is a dependent class. In my IntegrationHub ETL, in the "Add Relationships" step, I added an Owns:Owned By relationship between cmdb_ci_zos_server class and cmdb_ci_ip_address class. My inge...
Question regarding the retention period when setting archive policies into the ar_ tables please. I am aware the maximum window is 10 years when setting the policies, but I am wondering whether that 10 years is from the moment the data is moved INTO...
We are observing that certain CIs are consistently reverting back to the cmdb_ci_computer class after Discovery runs.These records were previously classified under other classes (should be classed as Windows or Linux servers - depending on the operat...
Hi Team,We are currently analyzing duplicate CI records in CMDB and need guidance on the best approach to handle large-scale and mixed duplicate scenarios.We observed duplicate CI patterns across multiple categories: Scope:Cloud ClassesAzure Datacent...
I want to start identifying Business Applications that consume Gen AI. How are others doing this? My user base wants yet-another attribute. I am moving towards a related Technical Service/Offering. Is anyone tackling this yet?
Hello Experts, I am trying to select a GROUP from sys_user_group in Policy Creation for Certification.But that Group name is not populating in below. Thanks
I have a few different saved queries within the CMDB Workspace (CMDB 360) that will identify Computers and Servers that are discovered by one source but not from another source. I know that it is possible to schedule the query (which I have the chec...
Hi Experts,Need help regarding database storege tables I have below types of Databases and instances MSSQL DB(OnPrem) / MSSQL DB INSTANCE (OnPrem)AZURE SQL DB / AZURE SQL DB MANGED INSTANCE AZURE POSTGRE SQL / AZURE POSTGRE MANAGED INSTACE We don't h...
I’m working on adding a “Create Change” action for "cmdb_data_management_task" in CMDB Workspace. Existing “Cancel Task” action is working and appears in the list action menu.I traced the implementation and found it uses:- Declarative Action Assignme...
Hello, We are looking into implementing the Compliance Health score for the CMDB. I am trying to understand how to best use this and how to ensure Compliance brings additional value that can't be accounted for through Correctness and Completeness. Wh...