Hello ServiceNow Community, I'm investigating the impact of using **CMDB Data Manager** to archive core CI tables (specifically the `cmdb_ci_server` table) and need clarification on how archiving affects various types of relationships and reference...
Hi Team, We need to store audio video devices in cmdb.We are expecting the Meeting Room number or name will be the primary key for identifying also we need to include the different audio video devices in each room.Is there any way or samples for this...
I am experiencing an issue with our Qualys integration where incoming computer data is being classified into the Personal Computer (cmdb_ci_pc_hardware) table.My Goal:I want all of this incoming asset data to go strictly to the base Computer (cmdb_ci...
Hello All,What are the Telecommunications Network Inventory (TNI) APIs exits in the ServiceNow to integrate and populate the Network infrastructure into the ServiceNow CMDBHow can we establish connection by using Integration HUB or ETL tool in the Se...
Hello all We are proposing an architecture where the CMDB, Discovery, and Hardware Asset Management (HAM) remain in ServiceNow, while Jira Service Management (JSM) continues to be used as the operational ITSM platform.JSM would consume CI data from t...
Can someone help describe how/why/what makes a user account a basic auth exception account? We are reviewing the "Review Basic Authentication Account Security" alert and trying to understand what makes specific accounts qualify. Thanks!
Hello team, We had initially developed a Transform Map to transform data to ServiceNow CMDB. At that time, we had the configuration set to Run Business Rules as records get created/updated. Later, we changed this approach and started using the IRE ca...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
I have the following issue:When I run the discovery the OIDs are returned via SNMP Classify, the device is correctly classified. My pattern is triggered as it should to get additional information but non of the OIDs I tried are found. Even when I try...
Hi ITOM community, I am working on our software table, and I discovered that all our software CIs have the same created and update date which leads to lots of CIs. Our identifier is set to Key which is OOB. I will appreciate any ideas on how to tac...
After installing CMDB plugins like class models and service mapping, the table:cmdb_ci_cloud_orgis missing its name(label) and also dismissing all its IRE entries. This causes any Discovery to fail, as the pattern is not able to identifiy any IRE ent...
Hi All,I am new to configuring Identification and Reconciliation Engine (IRE) rules and would appreciate some guidance.We are planning to implement HAM and I would like to understand the recommended approach for configuring IRE for classes such as Co...
Hello, We are required to add extra fields to the Intune connector via the flow and we have successfully done this for some of the fields, but we cannot get the IP address to populate. The fields are displaying 'Null' however there is and IP address ...
How have you implemented Unauthorized Change Request in your organization?Whenever there is an unauthorized or an illegal change to any CI, we want an Unauthorized Change Request to be Created.OOTB, this is an emergency change.What process do you hav...
There are a lot of different status fields and lifecycle fields. Per the documentation "The life cycle state is a combination of an asset or CI's stage and status in the entire life cycle." I'm trying to understand the use case for using Lifecycle st...