CMDB forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! What is usage of parent model category?

Hi. I have a lot of assets need to be moved to another model category 'P' from 'C'.But I've found an alternative that using parent model categorySo I'm considering to specify model category 'P' as parent of model category 'C' instead of mass changing...

SNPI - Import CMDB Data - Failed

I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly  the Field Maps Related List does not see...

jihyungkim by Tera Contributor
  • 1536 Views
  • 13 replies
  • 0 helpfuls

Discovery creating duplicate Windows Server CIs

We’re seeing duplicate Windows Server CIs created by ServiceNow Discovery where the newly created CI has an empty Serial Number. These duplicate records appear to be created during Discovery runs and only once per affected server.Key indicators on th...

Resolved! CMDB and AWS Integration Errors

Our team is seeing errors with the IAM role we use for CMDB Discovery in our AWS Organization. We are seeing the error on an extremely small subset of our child accounts in our AWS Organization. It appears to be trying to sts:AssumeRole to a role tha...

yogao by Tera Contributor
  • 202 Views
  • 1 replies
  • 1 helpfuls

CI Reclassification

CI Reclassification refers to updating a Configuration Item’s class (for example, from Server to Windows Server) so that it accurately reflects its actual type. IRE plays a huge role in CI Reclassification.Example 1 :Let's consider a Windows Server w...

Screenshot 2026-03-28 at 8.00.21 PM.png Screenshot 2026-03-28 at 8.00.57 PM.png Screenshot 2026-03-28 at 8.15.32 PM.png Screenshot 2026-03-28 at 8.19.40 PM.png