AI use case for CMDB

VijayataM
Tera Contributor

Monday

Hi There,

 

I am exploring opportunities to leverage AI within the CMDB space. Let me know if you have any use cases implemented so far.
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7 REPLIES 7

Dr Atul G- LNG
Tera Patron

Monday

Hi @VijayataM 

 

https://www.servicenow.com/community/cmdb-blog/the-cmdb-for-ai-transformation-a-snapshot-of-what-s-n...

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron

Monday

https://www.servicenow.com/docs/r/servicenow-platform/now-assist-for-configuration-management-databa...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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VijayaMannapura
Tera Guru

Tuesday

@VijayataM  Here is the link to all the AI agents available in Servicenow by Servicenow. You can check the list to see if something fits your requirements. 

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SumanthDosapati
Mega Sage

Tuesday

@VijayataM 

I can suggest few (haven't implemented though)

 

  • Intelligent Data Reconciliation (IRE): Using AI to automatically identify and merge duplicate CI records from disparate discovery sources, significantly reducing manual cleanup.

  • Predictive AIOps & Root Cause Analysis: Mapping CMDB relationships to real-time alerts. AI can correlate an infrastructure failure to the specific Business Service impacted, often predicting outages before they occur.

  • Auto-Classification via Service Graph Connectors: Leveraging AI andd machine learning to correctly categorize 'Unknown' CIs discovered on the network based on historical patterns and attribute similarity.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

 

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