Hi All,
"Assigned to" sync not working between cmdb_ci_computer and alm_hardware tables in Servicenow.
Mapping in asset-ci mapping table is correct.
We have a third party integration called ABCD, when they push the data, the information is getting updated in cmdb_ci_computer table. But the same is not syncing to alm_hardware table for "Assigned to" field.
If we empty the "Assigned to" and then update it in cmdb_ci_computer table manually, then the sync happens to alm_hardware table. But once integration pushes the data to cmdb table, the sync to alm_hardware not happening.
How to troubleshoot this issue? Please help
