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Discovery Fundamentals On Demand- Create Credentials

I am learning Discovery Fundamentals on Demand training and part of that there is a task to create credentials but when I am trying to attempt that task with below provided details, credential is not testing successfully and I am getting Authenticati...

BhupendraSN by Tera Contributor
  • 1519 Views
  • 11 replies
  • 3 helpfuls

Custom CMDB table naming standards

In the CMDB Data Foundations there a KPI for custom table naming standard and in the Service Now Health there is a mesurement for custom table that are not part of an application.  I have tried to create a custome CMDB table with in a application usi...

pbels1 by Tera Contributor
  • 315 Views
  • 3 replies
  • 0 helpfuls

Snow and ServiceNow Connector

Hello, I hope this is the correct area to ask this question. The company I work for has Snow License Manager (part of Flexera Group) and we have ServiceNow . We use the Snow connector to feed our ServiceNow CMDB with Asset and Software data. The CMDB...

Freddy6 by Kilo Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls

Provision Department ID to Department on sys_user table

I am trying to provision users with a custom field.In our Azure AD / Entra ID, this is called hdsDepartmentNumber We want this ID to uniquely identify our different departments, in order for our deparments to have the same names, but being unique ent...

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kristianden by Tera Contributor
  • 412 Views
  • 2 replies
  • 1 helpfuls

Send Email to each CI owner with CI name

Hi,I have a catalog item to let user chose different type of CIs in 3 list collector variables.Using flow designers, once request submitted and approved by CMDB team1) We have to update CI status based on type 2) group by CI 'Owned by' from all 3 lis...

Community Alums by Community Alums  
  • 334 Views
  • 2 replies
  • 0 helpfuls

Asset RMA and CI relationship

Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...

bd547 by Tera Contributor
  • 236 Views
  • 1 replies
  • 0 helpfuls

CMDB questions

Hi Folks, I am new to the cmdb. I had a interview last week so, please help me with following questions been asked in interview. 1.if there are 1000 ci updating only 600 how you will identify that ci  ?  2.how discovery works  ?  3.how you will maint...

shashi123 by Tera Contributor
  • 253 Views
  • 2 replies
  • 1 helpfuls

How to Implement CMDB from Scratch

Hello Everyone, I recently received a job offer where I have been hired to implement a CMDB from scratch. The organization has recently deployed ServiceNow and now aims to establish a fully functional CMDB.I am seeking guidance on the key steps to fo...

Jay75 by Tera Contributor
  • 707 Views
  • 3 replies
  • 0 helpfuls

SG-SCCM not updating the 'Disk space (GB)' field on computer records

Hello, We noticed that the 'disk space (GB)' field on computers are no longer being populated. I think it broke after the upgrade to service graph, a while ago but we just noticed. The cmdb_ci_disk table is being imported but the disk space field on ...

khogan5 by Tera Contributor
  • 582 Views
  • 5 replies
  • 2 helpfuls

Discovery Cisco Wireless Access Points

Hello,I am trying to discover our Wireless Access points but they do not get discovered. The ports are open. We discover the switches and routers, but WAP could not be discovered. Has anyone found a solution for that. Our Discovery Patterns plugin is...

Renaming the business service and application services

What is the best business approach for renaming the business services and Application services attached to it . My Stalk holders want to submit a request to rename the business application and application services attached to the business application...

pavan9885 by Tera Guru
  • 459 Views
  • 2 replies
  • 1 helpfuls

Resolved! Nested reports

Hello all, 1 i am not sure what instance / version of SN i have. The stats view is blocked to me. I also cannot see the database view either also restriced.I want to create a report to add to my dashboard where i can see the followingParent is Applic...

kg4ult by Tera Contributor
  • 1843 Views
  • 6 replies
  • 1 helpfuls