Attestation CI 'Attested' field is not updating to 'true' and 'Attestation Score' is also not updat

Jenny Aducal
Tera Contributor

‎02-26-2024 12:18 AM

Attestation CI 'Attested' field is not updating to 'true' and 'Attestation Score' is also not updated after completing the attestation task.

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

‎02-26-2024 02:00 AM

Hi @Jenny Aducal 

 

@AJ_TechTrek can you help here.

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anusha_narapura
Tera Expert
In response to Dr Atul G- LNG

3 weeks ago

Hi @Jenny Aducal - As per the below SN documentation, only the fields Attestation Status (values: Attested, Rejected, Not Yet Reviewed), Attested By, and Attested Date are automatically updated.

https://www.servicenow.com/docs/r/zurich/servicenow-platform/configuration-management-database-cmdb/... 

It does not say anything about 'Attested and Attestation score' fields. I could not find anything related to these in SN documentation. Did you get to find some more info on this?

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AJ_TechTrek
Giga Sage

‎02-26-2024 02:55 AM

Hi @Jenny Aducal ,

 

Refer the below, which might help you.

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

 

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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AJ_TechTrek
Giga Sage

‎02-26-2024 06:55 AM

Hi @Jenny Aducal ,

 

Refer the below, which might help you.

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

 

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/