Auto Approve Change Requests using Now Assist Skills and AI Agents

[pallav_nagar]

How do I Auto-approve a Change request in Flow Designer using AI Agents and Now Assist Skills? 

Flow Designer throws below error: Error getting record for sys_ai_record_activity: java.lang.NullPointerException:

Any assistance would be appreciated soon.

[pallav_nagar]

@Ankur Bawiskar Could you please assist here ?

[Tanushree Maiti]

Hi Pallav,

There could be several root cause for this issue.

First try with -

1.  Repair com.glide.ai_record_activity Plugin

   Ref: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2693156

[pallav_nagar]

Thanks @Tanushree Maiti , 

I have already tried this fix, but without any success.

Regards

[Ankur Bawiskar]

@pallav_nagar 

in which condition it should be auto approved?

what's your complete business requirement?