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Service Request Approval by Owner Location

bkrishanan
Tera Contributor

Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.

Service Request refers these field for approval routing.  The issue, SR approval queued to all the owners and create unnecessary delay or cancellation. 

Requirement, Request approval to specific Business BAU Manager owner based on location. How to setup ownership by location without disturbing current CSDM process and procedure.

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