Automatic way to remediate de-duplication tasks in Servicenow

[Priyanka84]

Hi,

We want to clean up the duplicate CIs from CMDB and we are refering to the de-duplication tasks (reconcile_duplicate_task) table. There is one way to remediate the task is by clicking on Remediate UI action and followed by other steps. However, we need to complete the steps in automatic way. Is there a way to automate the remediation of De-duplicate tasks? Kindly help me with the process or flow to automate the remediation of de-duplication tasks.

Thanks,

Priyanka

[Frank Eck3]

Good morning,

it depends on the reason for the duplicate I would say. E.g. you have two CIs with the same serial number, how you can take an automated decision whats right, wrong or maybe both are correct.

Or let's say you have two servers with the same host name, depending on the circumstances you need to update a host name on the server itself. 

Have you done an analyse what cases you have and how often? Also why it's occuring, because of course best would be to eliminate the root cause if you can. 

Best regards,

Frank

[RGreene]

Have you found a way to automate the de-Duplicate tasks?

We are searching for a method also to do this.  We have found the vast majority of the duplicates are what I call garbage records.  The are created and are the most recent discovered for a discovery cycle or two and then the original record is updated again.  The ones we are wanting to keep are the ones with the recommendation of "Most Related Items, Newest Discovery, Newest Updated, Oldest Created" or with "Newest Discovery, Newest Updated, Oldest Created" and the records all being the same class.

It seems the IRE just goes off the rails too frequently.

[AbhishekUpasani]

Please look out for the De-duplication template feature releasing as a part of SR - CMDB - CMDB Workspace v4.1. This will provide users the ability to group together a set of de-duplication tasks and remediate them in one go.

[Danelle Lee]

Can you please advise if this is available in UTAH and how to locate it?