Hi Everyone,
We are currently reviewing a large number of ServiceNow Discovery Home errors across the following categories:
- Configuration
- Internal
- Credentials
- Network
- CMDB
Many of the error records only contain IP addresses, and we are finding it difficult to determine ownership and prioritize remediation efforts.
I would appreciate guidance on the following:
- What is the recommended approach for identifying the owning/support team when Discovery errors only show IP addresses?
- How do you determine whether an error is truly actionable versus expected?
- When a CI does not exist in CMDB, how do you correlate the IP address to an owner or support group?
- What is the best practice for excluding IPs or subnets that should not be discovered?
- Are there any standard reports or dashboards used to analyze large volumes of Discovery errors and identify recurring issues?
For reference, our current Discovery Home error counts are approximately:
- Configuration: 41,000+
- Internal: 29,000+
- Credentials: 9,000+
- Network: 2,400+
- CMDB: 120+
How do other organizations prioritize these errors and reduce overall Discovery error volume over time?
Any best practices, reports, or processes would be greatly appreciated.
Thank you.
