Can someone please tell me what is the appropriate way to connect Business Services to incidents and changes? We are implementing CMDB and EA modules. We already have ITSM and SAM in place. I am trying to figure out the best way to develop insights into how IT brings value to our user departments. I wanted to use business services and technical management services. We are also setting up app services but we do not have service mapping in place. How do I establish the connections in the ServiceNow platform? Is it standard or appropriate to make business services mandatory on incidents and changes?
