CAD

22311a1263
Tera Contributor

‎11-05-2025 10:59 PM

How does ServiceNow match inbound email to existing records?
A. sys_id
B. Subject Line
C. Watermark
D. Record link

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5 REPLIES 5

SAI VENKATESH
Kilo Patron
Kilo Patron

‎11-05-2025 11:16 PM

Hi @22311a1263 

The correct answer is watermark.

 

thanks and regards 

Sai venkatesh 

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Sarthak Kashyap
Mega Sage

‎11-05-2025 11:20 PM

Hi @22311a1263 ,

 

Please check the correct answer below 

SarthakKashyap_0-1762413566193.png

 

C - Watermark

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak

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GlideFather
Tera Patron

‎11-06-2025 02:38 AM

Hi @22311a1263,

 

please do not post duplicate question as per the Community Code of Conduct, it shatters the focus of the contributors into different areas...

 

I have answered your similar question HERE.

 

_____
No AI was used in the writing of this post. Pure #GlideFather only
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PrashantLearnIT
Tera Sage

‎11-06-2025 02:53 AM - edited ‎11-06-2025 02:55 AM

Hi @22311a1263 

 

The Correct Answers are:

B. Subject Line

C. Water Mark

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Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

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Cheers,
Prashant Kumar
ServiceNow Technical Architect


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