CAD

22311a1263
Tera Contributor

‎11-05-2025 10:59 PM

How does ServiceNow match inbound email to existing records?
A. sys_id
B. Subject Line
C. Watermark
D. Record link

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5 REPLIES 5

SAI VENKATESH
Kilo Patron

‎11-05-2025 11:16 PM

Hi @22311a1263 

The correct answer is watermark.

 

thanks and regards 

Sai venkatesh 

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Sarthak Kashyap
Mega Sage

‎11-05-2025 11:20 PM

Hi @22311a1263 ,

 

Please check the correct answer below 

SarthakKashyap_0-1762413566193.png

 

C - Watermark

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak

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glideFather
Tera Patron

‎11-06-2025 02:38 AM

Hi @22311a1263,

 

please do not post duplicate question as per the Community Code of Conduct, it shatters the focus of the contributors into different areas...

 

I have answered your similar question HERE.

 

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PrashantLearnIT
Tera Sage

‎11-06-2025 02:53 AM - edited ‎11-06-2025 02:55 AM

Hi @22311a1263 

 

The Correct Answers are:

B. Subject Line

C. Water Mark

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