Can I create HTTP(s) Endpoint CI relationships from Tag-Based Services

[jowaldo]

I've got a use case where the event management team is creating a catalog item to register new synthetic monitors for applications where a user selects an HTTP(s) Endpoint CI and an associated Application Service CI. They would like to create a CI relationship between the Application Service (Mapped or Tag-based) as the parent and the HTTP(s) Endpoint as a child so that alerts on these monitors can leverage the parent Application Service as the CI on the incident. Most of our applications are Tag-based, and I believe the HTTP(s) Endpoint CI is used for entry-point based mapping. Does the usage of a HTTP(s) Endpoint on a Tag-based Application Service interfere with the functionality of the Tag-based service map at all or can I create these relationships at free will to represent the dependency of an application on a website?

Thanks

#itom #cmdb

[Gary Ault]

This is something we would like to do as well in some way.  We are 100% tag-based service mapped, but there are cases where we want to tag a URL as a CI to go with the application service. 

[Nan Yang]

@Gary Ault Hi Gary, we have the same request now, we want to link monitored http endpoints to a tag-based service by tagging them just like we do everything else. Did you find a solution for this? 

[Gary Ault]

Yes and No, 
The http endpoint just will not map with tags.  If you let the http endpoint discover so it creates a new service, that service can be tagged and mapped. 

It looks like this:
Business Application

 - Tag based application service for production instance
     - Mapped/Discovered service based off the http endpoint (tagged so it maps like our other CIs)
         - HTTP Endpoint
     - Other things tagged like servers, lambda functions, etc.

I just named the mapped/discovered service the same as the URL for clarity.   The service is the URL.

p.s.  If you haven't set up HTTP services and configured monitoring, I highly recommend this video.  ServiceNow ITOM Health - ACC Bulk HTTP Monitoring

After tagging the HTTP based service, the http monitoring process now flows up through the tag-based service to the application instance.
 

[jowaldo]

We went ahead and did it, and we've had no issues! I'm using Depends on::Used by