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CI is found in Search on a CR but not on an INC

Jane Torossian
Tera Contributor

‎10-25-2024 02:46 PM

We have a CI that can be found in the search on a CR but not in the search on an INC. Has anyone come across this before?

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Ryan S
Mega Sage

‎10-25-2024 04:20 PM

Configure Dictionary on the CI field and compare the overrides. Perhaps those have been modified for incident vs change.

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