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Field status change

Hi team i have a filed called "No discovery justification" when i click on that i can see many options i want select one particular option called "classify undiscovered version" Since there are 1K+ servers its not possible to change it on form using ...

Rajesh77 by Tera Contributor
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  • 4 replies
  • 0 helpfuls

CMDB

End User Computers at the Corporate level are imported manually as the PC is purchased. Once the PC is imaged and assigned to a user, automation tools are providing data to the CMDB. However, duplicate entries are being created. We need the IRE to ma...

CMDB Relationship Paths

I'm struggling with some things I see when I am drilling into various CIs in terms of Down Stream and Upstream relationships. This is becoming more important because we have completed a lot of Service mapping down to the Server level but downstream o...

JamesLindsay_0-1727273494058.png JamesLindsay_1-1727274034047.png

Can't discover laptops which are being used remotely

Hi. I have bunch of stale laptops that can't be updated. These laptops should be updated by SCCM and discovered by Discovery as scheduled. However, those laptops obtain different IP addresses when connected to the office network, SCCM also don't upda...

soko by Tera Contributor
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  • 3 replies
  • 0 helpfuls

How to handle Ci created with diff Running processes in CMDB

We have Duplicate Cis - basically with same name and version created but with different Running Processes parameters.reason being - Running process parameter are part of Ci identification Rule. Should these be considered Duplicates ? If yes, then how...