CMDB Practical use cases
Hello, CommunityI'm new to CMDB and would like to get better at using it, therefore could someone kindly share some assignments or real-world use examples with me?
Forum Posts
Resolved! How to add the group by field filter in the dashboard in ServiceNow?
Hi Everyone, I have one requirement to filter the end date field of the hardware asset table using a group by along with a filter as this year and last year with it in the dashboard list widget. If anyone knows how to group by field...
Importing nested Json
Hey Community !! I wanted to import nested Json into service now , it might be using etl Integration HUB or else using any REST API method . Please share the necessary documentation/videos. Thanks in advance.
SNの機能不備について
リスト画面でグループでフィルターする際、虫眼鏡ボタン（リストから参照）で表示されたポップアップが数秒後に（またはカーソルをポップアップに合わせたり外したタイミングで）消えてしまう。同じ端末を用いる弊社数名でも同じ事象が生じており、原因を確認いただきたい。 ご参考）端末の仕様・ブラウザ：Edge・[設定] > [Cookie とサイトのアクセス許可] > [すべてのアクセス許可] > [ポップアップとリダイレクト] 許可済み、 [ブロック (推奨)] Offになっていることを確認済
ITOM & ACC discovery for databases
Hello community, I want to know if ITOM discovery or ACC can discover and offer information about database instances such as tables, views, and other details. Or do they only discover database instances without details?
Obtain EOL or EOS Manufactures for configuration Items PC's, servers, routers
Hi everyone, I want to know if servicenow can connect with software manufacturers to determine End of life or end of service of hardware models and with this prepare an obsolescence report from the CMDB or through HAM?
Build CMDB relationships
Hi, We have loaded million of CI in ServiceNow without any association, how do we retrofit the association, is there any recommended approach? Can we write any script or is there any functionality in servcienow to build those relationships.Important ...
Date & Date/time fields of Service (cmdb_ci_service) table used in the management of the life cycle
Please, I need an explanation of the date and date/time fields of the 'cmdb_ci_service' table.i.e. in wich cases a configuration item takes on the values shown below for the date and date/time fields of the 'cmdb_ci_service' table during the life cyc...
Catalog Item - Multi Row Variable
Hi All, I have created a record producer on alm_transfer_order table in HAM module. I have used a multi-row variable to allow multi asset selection in the form.On selecting 1 asset here, request form is getting auto submitted (unable to select multip...
Service Mapping Application Pattern
Hello Everyone, Hope you are doing well..! I have created a process qualifier and custom service mapping application pattern for one of the middleware application and 13 servers are associated with that middleware application. The additional data whi...
Challenges with Removing Duplicate Records in CMDB Table
Hi, We are currently facing challenges in removing duplicate records from the CMDB table. Our instance is integrated with multiple tools such as SNOW software, SCCM, etc. We have performed mid-server discovery and also cross-checked via Excel, confi...
IRE on CIs in an unclassed CI table and reclassify to appropriate CI Class
Hello Community Looking to find some expert advice around a typical scenario we have.We are allowing users to create CIs that are not present in CMDB. All of these CIs if not matched (name) , will go into an Unclassed CI table which is a new class.La...
Resolved! Questions on CMDB Workspace development
Hi Experts, I'm doing development on CMDB workspace, anyone can tell how to do below? 1. in CMDB Workspace > CI Overview > click into Class e.g. 'Mobile Device', how to configure the default Column view under UI Builder or located in somewhere? 2. C...
How to remove/hide Choose Options widget from Order Guide in Employee Center Portal
I have requirement to How to remove/hide 'Choose Options widget' for one of the Order Guide. How to achieve it ?
Resolved! CMDB query builder to show apps installed on server
Hi, How to query servers having applications installed on them 1)is it mandatory to have them in cmdb_rel_ci table already ? as pre requisite?2)ALso in CMDB query builder whenever i try to add relationship, it gives me only one choice= DUplicate of ,...
