Resolved! Operational Status to Life cycle status update in CMDB
We want to disable the function of updating life cycle stage and life cycle status based on operational status fieldWhere its configured back end OOTB in servicenow ?
Forum Posts
Why MAC address is disabled in OOB Hardware CI identifier?
Why MAC address is disabled in OOB CI identifier for Hardware class? MAC address is also called as physical address, its burnt into the network card by the manufacturer hence also called as burned-in address.Hence this is also unique for a device rig...
Resolved! Search via column headers on new Workflow Studio/Flow designer (Washington)
There doesn't seem to be any functionality, outside of using the Advanced view, within the filter list, that allows you to search for a Flow with particular values; name, created by, active state etc. Am I missing something or is this a ridiculous de...
CMDB Assessment
NOTE - I have already read this article, yet posting my question here. I have a task at hand to do a CMDB assessment. I am in need of a list of parameters on which I can assess the current state of the CMDB. I have some parameters: The custom CMD...
Resolved! Do we need to continuously download the Company file from SN for Normalization Data Services?
Hi everyone. We've had Normalization Data Services activated for a few years now. Do we need to continuously update the Normalized Company list from ServiceNow? Is it being changes/updated on a regular basis? Thank you.Cheers, David
Resolved! How the OOB BR 'Populte Assignment Group based on CI or SO' works?
How the OOB BR 'Populte Assignment Group based on CI or SO' works?When both CI and SO has Assignment group filled with different values, now it works wrt CSDM (not technically, asking from CSDM process perspective)
Resolved! Enviroment field update
Hi All, Can we update an Environment field for child class CI, as per parent class I? Ex: if my Server is parent class and it is in "Production" can Child class like Memory , disk , disk partition can also be marked as "Production"
Server status
Hi team, I am unable to change the server status from retired to instock or installed If i changed to instock i am getting a mandatory filed instock to be filled under fiancialIf i changed to installed i am getting a pop up changing from retired to i...
Resolved! Best way to tag SLA for Catalog Request
Hi, What will be ebest way to havee SLA configured for Catalog requests. A single RITM has 2-3 activities and basically our customer are having separate SLA against each activities. So how do we tag them any OOB field to put them Thanks
Resolved! Best way to store Email Boxes and Accounts in CMDB Tables
Hello Guys,Please assist what would be best way for this goal: "We only have ITSM Pro" nothing else1) We want to store and aware of how many Email Exchanges, Servers, Accounts are present . Any way to discover them by any spoke available within ITS...
🚀 Transforming Predictive Maintenance in Telecom with Digital Twins in ServiceNow 📶🔧
Implementing Predictive Maintenance with Digital Twins in ServiceNow1. Asset and Configuration ManagementCell towers can be equipped with SNMP traps to create digital twins through ServiceNow's Discovery module, including the cell towers and th...
Discovery Disk Space for CIs
The Disk Space(GB) field in the "Configuration Item" section for the discovered CI updates the aggregate of associated storage devices size in the bottom. I want to make it update to filesystems so that it should calculate total size of filesystems i...
Auto populate a field
I have a question. I have field "Environment" in my CMDB. more than 81K records are having this environment field empty. when I check the Data source, most of the CI are showing as Servicenow ( we have discovery), few manual entries, few from SCCM, a...
Resolved! Unable to update CMDB workspace to latest version in PDI
Unable to update CMDB workspace to latest version in PDI because it says to install 'UX Commons: from store.How on earth can PDI be linked to store?
Deduplicate task Remediator form customization
Hi All, we have one requirement to add more fields to deduplicate task remediator form list as default, currently we have below shown fields, additionally want to add few more, how to do that. ThanksRoopa
