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Ci number discrepancies in monthly reporting.

Passion_of_SNOW
Tera Contributor

I am generating a report to show how gradually we have added more and more CIs in PROD through Discovery. However, the numbers are not making sense to me. See below -

 

Passion_of_SNOW_2-1759806018820.png

I am using the filter below - 

Passion_of_SNOW_0-1759805995182.png

 

My question is why the CI numbers have changed? Why the same report that I ran on Sept is showing different number of CIs created for each month than the report I am running today in Oct? 

 

 

 

1 REPLY 1

Bhuvan
Mega Patron

@Passion_of_SNOW 

 

Can you go to the data source table and group by created date to confirm the count ?

 

When using date/time fields for aggregation, try using trend option for reporting. If it does not work, share more details on the reporting configuration.

 

Below is for reference

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0758167

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan