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CI Total does not match the CI Overview

seroucherah
Tera Contributor

Dear Community,

 

how come i see on my servicenow cmdb dashboard a total of ci that does not match with the total of ci overview ?

 

Any hint would be very much appreciated

 

3 REPLIES 3

Kieran Anson
Kilo Patron

Hello,

 

Please attach a picture of the dashboard you're referring to. Is this an OOTB dashboard? If not, please review the filters on the report to review any possible exclusions that may be in place 

The total of the Overview gives 72 K

seroucherah
Tera Contributor

I am looking at this page https://<my ServiceNow instance>now/cmdb/home