CI Total does not match the CI Overview

seroucherah
Tera Contributor

‎09-09-2026 11:40 PM

Dear Community,

 

how come i see on my servicenow cmdb dashboard a total of ci that does not match with the total of ci overview ?

 

Any hint would be very much appreciated

 

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Kieran Anson
Kilo Patron

‎09-09-2026 11:55 PM

Hello,

 

Please attach a picture of the dashboard you're referring to. Is this an OOTB dashboard? If not, please review the filters on the report to review any possible exclusions that may be in place 

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seroucherah
Tera Contributor
In response to Kieran Anson

‎09-10-2026 12:09 AM

The total of the Overview gives 72 K

Preview file
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Preview file
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seroucherah
Tera Contributor

‎09-10-2026 12:11 AM

I am looking at this page https://<my ServiceNow instance>now/cmdb/home

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