CIS-ITSM EXAM

[sukyungk]

#01. You have just released a new Change Model to the testers. Testers report they can see t
old change models but cannot see the new change model on the change landing page. What could
cause this?
A. Workflow has not been published
B. Testers need itil role to see me change models
C. New change models are only visible to Change Managers
D. New change model needs Active lo be set to True

#02.  Which of the following options can a survey administrator define on an individual survey?(Choose two.)

A. The ability for end users to decline survey assignments

B. Number of survey reminder notifications

C. Trigger conditions

D. Anonymize responses

#03.  Which is the process responsible for delivering items that have been ordered from a Servic
Catalog?
A. Catalog Item Design
B. Catalog Workflows
C. Request Management
D. Service Catalog Management
E. Catalog Fulfillment

[Bhuvan · Accepted solution]

@sukyungk 

1) D. New change model needs Active lo be set to True

2)  C. Trigger conditions & D. Anonymize responses

3) E. Catalog Fulfillment

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan