CIS-ITSM EXAM

[sukyungk]

#01. How are the relationships between services and offerings that are built in Service Porfol
Management transferred to the Configuration Management Database (CMDB)?
A. Only parent child (service:offering) relationships are automatically created in the CMDB
B. All CMDB relationships and dependencies are automatically created upon publishing the service
and offerings
C. If the service is defined as a business service, the relationships and dependencies will be
automatically in the CMDB
D. Any required CMDB relationships and dependencies must be created manually

#02. What is an example of a good use case for an Order Guide?

A. Order a set of Dishes

B. Order a Custom Automobile

C. Order a Technical Consultation

D. Order a Couch

E. Order a case of Laundry Soap

#03.  Where are the technical approvals defined, that are executed in the Change - Normal - Asses
s flow?
A. Change Assess Approval Subflow
B. Change Approval Policy
C. Change Approval Subflow
D. Change Approval Matrix

I’m not sure about the right answer — can someone clarify?

Thank u

[MadhanMaddy]

Hi @sukyungk 

For 1. it's D. Any required CMDB relationships and dependencies must be created manually

For 2 it's B. Order a Custom Automobile

For 3 it's B. Change Approval Policy

Please let me know if you need explanation on these answers but I feel like these might be the right ones.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards,
Madhan

[Amitra Bhunia · Accepted solution]

#01. How are the relationships between services and offerings transferred to the CMDB?

✅ Correct Answer:
A. Only parent-child (service:offering) relationships are automatically created in the CMDB

Explanation:
When you create services and service offerings in Service Portfolio Management, the system automatically builds parent-child relationships between them in the CMDB (for example, Business Service → Service Offering).
However, other CMDB relationships (like dependencies between technical services, applications, or infrastructure CIs) are not automatically created — those must be defined manually or through discovery.

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#02. What is an example of a good use case for an Order Guide?

✅ Correct Answer:
B. Order a Custom Automobile

Explanation:
An Order Guide in ServiceNow is used when a user needs to order multiple related items together as part of a single request.
For example, ordering a custom automobile involves multiple items — paint color, engine type, wheels, interior options, etc.
By contrast, single standalone items like a dish, a couch, or laundry soap don’t need an order guide.

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#03. Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

✅ Correct Answer:
B. Change Approval Policy

Explanation:
The Change Approval Policy determines which approvals are required for a change request, including technical approvals in the “Assess” stage of the Change – Normal – Assess flow.
The subflows simply execute what’s defined in the policy, but the actual approval rules (who approves and under what conditions) come from the approval policy.

If this helped to answer your query, please mark it helpful & accept the solution.

[Nikhil Bajaj9]

Hi @sukyungk 

The correct option is A. Only parent child (service:offering) relationships are automatically created in the CMDB. 

The correct option is B. Order a Custom Automobile

The correct option is B. Change Approval Policy. 

[Dr Atul G- LNG]

Hi 

correct answers 

1 -A

2 b

3 B