CIS-ITSM EXAM

sukyungk · yesterday

When you activate the ITSM Roles plugin what additional granular roles are created for the
Incident application?
Choose 2 answers
A. sn_incident_write
B. sn_incident_insert
C. sn_incident_update
D. sn_incident_read

Nikhil Bajaj9 · yesterday

Hi @sukyungk ,

The correct options are A. sn_incident_write and D. sn_incident_read.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

Ravi Gaurav · 11 hours ago

Hi @sukyungk

The correct options are A. sn_incident_write and D. sn_incident_read.

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/