#01. How are the relationships between services and offerings transferred to the CMDB?
✅ Correct Answer:
A. Only parent-child (service:offering) relationships are automatically created in the CMDB
Explanation:
When you create services and service offerings in Service Portfolio Management, the system automatically builds parent-child relationships between them in the CMDB (for example, Business Service → Service Offering).
However, other CMDB relationships (like dependencies between technical services, applications, or infrastructure CIs) are not automatically created — those must be defined manually or through discovery.
#02. What is an example of a good use case for an Order Guide?
✅ Correct Answer:
B. Order a Custom Automobile
Explanation:
An Order Guide in ServiceNow is used when a user needs to order multiple related items together as part of a single request.
For example, ordering a custom automobile involves multiple items — paint color, engine type, wheels, interior options, etc.
By contrast, single standalone items like a dish, a couch, or laundry soap don’t need an order guide.
#03. Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
✅ Correct Answer:
B. Change Approval Policy
Explanation:
The Change Approval Policy determines which approvals are required for a change request, including technical approvals in the “Assess” stage of the Change – Normal – Assess flow.
The subflows simply execute what’s defined in the policy, but the actual approval rules (who approves and under what conditions) come from the approval policy.
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