CIS-ITSM EXAM

[sukyungk]

#01. What are key relationships between Changes and Incidents?

(Choose 2 answers)

A. Incident owners are part of the change approval workflow

B. Incidents can be caused by a Change

C. A Change can resolve Incidents

D. Incidents autoclose upon closure of a related Change

#02.  On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
A. Duration
B. Due Date
C. Date Picker
D. Date

I’m not sure about the right answer — can someone clarify?

[Mohammed8]

Q1) B and C

Incident Management focuses on restoring normal service as quickly as possible to minimize disruption, while Change Management controls and implements changes to prevent future issues
Incidents can be caused by failed changes, and some incidents may require raising a change for a permanent fix.

Q2) Date

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/service-catalog-manag...

Please mark helpful or solution accepted if you find this helpful

Regards,

Mohammed Zakir

[TejasSN_LogicX]

Hi @sukyungk ,

01. What are key relationships between Changes and Incidents?

Correct answers:  B and C

Sometimes a Change (like a system update) can cause an Incident if something goes wrong.Other times, a Change is made to fix or resolve existing Incidents.
So, Changes and Incidents are closely linked — one can cause the other or help fix it.

A Change might cause an Incident (something breaks).A Change can also fix or resolve an Incident.

#02. Variable type for “when they need to receive the item”

Correct answer: D

Use Date — it lets the requester choose a date from a calendar.

we cannot use the duration type it looks like this- 

'date picker' and 'due date' type not available in servicenow.

[Aniket Chavan]

Hello @sukyungk ,

#01. What are key relationships between Changes and Incidents?

• B. Incidents can be caused by a Change
• C. A Change can resolve Incidents

#02. On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use

• C. Date Picker

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[Sarthak Kashyap]

Hi @sukyungk ,

Please check answers below 

Question 1 

Question 2 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak