CIS-ITSM EXAM

sukyungk
Tera Contributor

#01. What are key relationships between Changes and Incidents?

(Choose 2 answers)

A. Incident owners are part of the change approval workflow

B. Incidents can be caused by a Change

C. A Change can resolve Incidents

D. Incidents autoclose upon closure of a related Change

 

#02.  On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
A. Duration
B. Due Date
C. Date Picker
D. Date

 

I’m not sure about the right answer — can someone clarify?

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sukyungk 

1 b and C

2 D

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