CIs not available in Change

[tcurtis]

Hi everyone,

I'm facing an issue where firewalls cannot be selected when submitting a change request. No matter what category I choose—whether it's "Hardware," "Network," or "Telecom"—the firewalls are not listed as an option.

I have verified that the firewalls are listed in the CMDB. They are located in the CI Class Manager under:

Configuration Item > Hardware > Network Gear > IP Firewall > Firewall Device > Palo Alto Firewall Device

I'm not sure what needs to be changed to get them to show up in the change request options. I suspect it's a simple fix, but I've been searching for a solution for a week without any luck.

Any help would be greatly appreciated.

Thanks!

[CasperJT]

Yes, that looks like the out of the box qualifier for task.cmdb_ci. However it is specific to incident and problem. You should have a dictionary override that changes the ref qualifier for change. By standard it should look like this: javascript:new TaskUtils().getConfigurationItemFilter(current);