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Switchport Display Values

Most of the switchports (dscy_switchport) use the display value from the interface_name column. They are typically in a format like Ethernet19/1 which does not have the switch or router they are from. Our engineers were hoping that switchport records...

JL6 by Tera Contributor
  • 530 Views
  • 3 replies
  • 1 helpfuls

Resolved! Transform map field script to map with sys id

Hello All, I have 2 model category with same name as Tablet device in model table and . I want to  map only one model category(reference field on model table) in model table transform map when there is import which is correct and we don't want to map...

_bhishek by Tera Guru
  • 2635 Views
  • 11 replies
  • 1 helpfuls

Partially Exclude CI From Discovery?

Hi all, Needing some advice how to tackle a scenario that I am encountering on our network. We have various types of devices such as UPS devices where they are discovered via SNMP but also have other interfaces such as an HTTP GUI or an SSH shell ava...

amoss98 by Kilo Expert
  • 372 Views
  • 1 replies
  • 0 helpfuls

Resolved! Why do we have cloned descendant elements in the CMDB?

Sometime between Fuji and Madrid, probably closer to Fuji, ServiceNow quietly changed how the Dictionary Entries were populated in the CMDB, introducing the concept of "cloned descendant elements".  With cloned descendant elements, there are distinct...

CMDBWhisperer_0-1674090892135.png

Stop SG-SCCM to update Serial Number

How can we stop Service Graph Connector for SCCM from updating the Serial number? The integration is successful but its sometimes updating the Serial Number value to some other invalid value comming from SCCM. i want to stop the update if the value i...

Deepti G by Tera Contributor
  • 957 Views
  • 6 replies
  • 0 helpfuls

Discovery populating CI's with empty names

For certain classes in Servicenow CMDB we have CI’s with name showing as empty. How to fix this in discovery of these CI’sFor certain classes such as Switchport and other classes in cmdb we have a huge amount of CI’s created daily with empty name fro...

Nishant16 by Tera Expert
  • 818 Views
  • 2 replies
  • 3 helpfuls