answer = (function transformEntry(source) { if(source.u_manufacturer){ var gr_Manufacturer = new GlideRecord("core_company"); gr_Manufacturer.addQuery('name', source.u_manufacturer); gr_Manufacturer.addQuery('u_source', source.u_d...
Hello Everyone, We have an integration with Intune where we save the Intune Devices in our instance. The next step is to map the intune applications with the devices. We can see the applications as software like 7-Zip, Adobe Acrobat, Notepad++,...The...
We've been starting to populate our CMDB, starting at the bottom (servers, routers, switches, phones, etc.), the Configure Items piece of the Manage Technical Services area of the CSDM. At this point, we want to start moving "up", and start grouping ...
Hi All, I want to re-configure, statement of handover pdf in the configuration item related list of assigned to user, as depicted in the screenshot. Please let me know from where and how can we create or modify the existing ones.
Our CMDB is using both Discovery and SCCM-SG for populating CIs. Recently we started noticing few duplicates coming across our remediation duplicate tasks. As we researched we noticed that SCCM is changing the SN fields as well as Discovery. We ha...
We want to use the CSDM life cycle stages/ states in Taxonomy node table (spm_taxonomy_node) under service portfolio management.Please suggest how can we enable the stage /states and map those. I tried to create a mapping in life cycle mapping table ...
I am trying to troubleshoot a persistent error with regards to our discovery process. Failed Exploring CI Pattern, Pattern name: {product name redacted}2023-12-21 22:06:55: Identification Engine: Discovery status is FAILURE, Identification sections i...
Hi All, When we run report on task_ci table , configuration item display name not showing correct value, but when we open individual record they are showing correctly. and same report I created at table level list view its working fine.. Can anyone h...
Out-of-the-box, our ServiceNow contains multiple classes having the same label.e.g. "Cloud Resource" is both the label for "cmdb_ci_cmp_resource" and "cmdb_ci_cloud_resource".(There are also other classes with the same duplicate labels.)This makes it...
Hi,We are trying to integrate Manage Engine OPManager with ServiceNow & we followed below process.https://www.manageengine.com/network-monitoring/help/integrate-servicenow.html But we are observing below issues:- 1.For Windows & Linux CIs which sync ...
Hi CMDB Query Gurus,I have a query against the cmdb ci table that correctly returns 41 records for a specific location (image1). When I add the Application class no rows are returned because that table is empty (image2). Is it possible to add that ...
When a new server is provisioned, the 'Application' name from the new server request RITM should be populated to the 'Hosted Application' field for the new server CI record in CMDB.Also, the Application mentioned in the RITM should have 'Runs on' rel...
Hi Team, I am trying to reclassify the records from Business Service class to Service offering class by using flow designer got the below error. Please let me suggest how to rectify the above issue. Thanks,Madhu.
I tried to do group-by for configuration item a group was shown with sys_id ,when i opened the group of configuration items ending with sysid its showing empty in the configuration item field?
Hello, It appears that the automatically created VM schedules that can run after the primary cloud discovery are unable to exclude IP addresses. I have a use case where I want to exclude IP addresses (hosts) from this schedule. Does anyone know how t...
