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How does IP Import type for a Discovery IP Range work?

I am trying to find a way to create a discovery for IP Addresses that are active over scanning the whole network during a CI Discovery.  I ran an IP Address discovery and have the list of IP's in the discovery_device_history table.  I thought the IP ...

garyminnick by Tera Contributor
  • 724 Views
  • 6 replies
  • 0 helpfuls

Resolved! MAC Address not updating - Printer Discovery

Hi Everyone,  Need your help. We have been Discovering printers in our organisation but what we have found the MAC address is not getting updated with record even though I can see in entries at down there is a network adapter associated with each pri...

akashfinning by Tera Contributor
  • 1087 Views
  • 5 replies
  • 2 helpfuls

Change Form Layout for all CMDB classes

I have a requirement where I need to change the form layout of all CMDB CI classes. How can I do this in bulk for all classes at the same time? I do not prefer to change it manually for each class.

Deepika1000 by Tera Contributor
  • 487 Views
  • 1 replies
  • 0 helpfuls

Resolved! IntegrationHub ETL - Class Mapping to Non-CMDB Tables

Context: I'm trying to map fields/attributes to non-CMDB tables such as Location, User. But there isn't an option. The only non-CMDB table/class I can see is Group. What I'm trying to achieve:I want IE-ETL to create Location records in the Location n...

BenzChua31 by Tera Contributor
  • 1384 Views
  • 4 replies
  • 2 helpfuls

Help - Official definitions for CI relationship types

Good afternoon/Good morning, I would like to find official definitions for each existing CI relationship type, so far I have already found 12, the same ones that I found in the SN documentation.I know it depends on each business, but there are some c...

CMDB Health Metrics/Jobs

Does the Required metric have to be active to run the completeness job? We do not currently utilize the Required metric, so it has not been activated via the Health Metrics. Our scheduled Completness Job recently provided a score of "N/A" Our weighte...

Kelly L by Tera Contributor
  • 436 Views
  • 2 replies
  • 1 helpfuls

About discovery phases

Hi everyone! I am learning about discovery, and I know there are four phases during the discovery process: Scanning, Classification, Identification, and Exploration. I understand what each phase does, but I can't understand why the Identification pha...

newhand by Mega Sage
  • 9282 Views
  • 9 replies
  • 11 helpfuls

Flexera Integration App

Is the Flexera Integration App available for Non Production instances?  I see the Flexera One app, but I don't believe that is the same as the Integration app.

Goody6 by Tera Contributor
  • 1133 Views
  • 1 replies
  • 0 helpfuls

How to implement REST Insert Multiple

Hi All,I am posting this here as i couldn't find sufficient information over the internet.How to insert multiple records in CMDB child table using  REST Insert Multiple.@Ankur Bawiskar   Thank you.

Sonu Parab by Mega Sage
  • 1553 Views
  • 9 replies
  • 2 helpfuls

Filter CI's on Incident form

Hi All, I have a requirement to restrict CI's on incident form for Load Balancer Class only for "SNOW- LB Support - L2" group. i.e only members of the group are able to select the load balancer CIs in the configuration item field, rest other classes ...