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Application fingerprints - benefits?

I get that converting suggested application servers and suggested applications is useful where there is no out-of-the-box patterns available for running processes. Creating a CI class and discovering those CIs that you would utilise in service manage...

Joey9 by Tera Contributor
  • 1014 Views
  • 1 replies
  • 0 helpfuls

Integration with FortiSOAR

Hi Community , does anyone have done the integration between ServiceNow and Forti SOAR.if yes please let us know the method or provide any doc that would be grateful.   Thanks in advance !!! 

amar7 by Kilo Guru
  • 2338 Views
  • 2 replies
  • 0 helpfuls

Performance concerns with a flow triggered on cmdb_rel_ci?

I am building a flow that is triggered on cmdb_rel_ci, with the following trigger Are there any performance concerns with running a flow like this on this table? I know discovery will be making many changes to relationships - would this trigger const...

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Johnathan R by Tera Contributor
  • 1035 Views
  • 3 replies
  • 1 helpfuls

Resolved! Flag for review in CMDB

Quick question, I can see a lot of way to accomplish this, but looking to see what has worked for others. We have come a long way in the cleanup of our CMDB, but there is always that one record, or ten, that someone sees that has data in it (so not f...

MORGANBERRY by Tera Contributor
  • 3889 Views
  • 8 replies
  • 0 helpfuls

Resolved! Discovery Behavior not launching CI Classification

I've setup a Discovery Behavior for HTTP, the Shazzam probe is being triggered and I can see it is indeed only checking the HTTP ports, the problem is now that the HTTP Classification probe does not get triggered. If I change the Discovery Schedule's...

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Gus1 by Tera Expert
  • 2191 Views
  • 3 replies
  • 0 helpfuls

Model ID field mapping

Hi All, There is a reference Model ID field in CI form. I have duplicate models in Model table .So CIs are mapped with incorrect model.Want to map CIs with correct model.Exported the data like Incorrect model IDs Sys ID and respective correct model S...

CMDB Data Rack

HiIs it possible to show what Rack Unit a device is located in.We have loaded our Data Centers and Rack information and we are now adding our devices to each of our Racks in the cmdb_ci_rack table.  But I cannot see where/how I specify what RU locati...

Nicole Bell by Tera Contributor
  • 1724 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to roll back the system to 1 hour ago

I accidently loaded data into the wrong table and it has severely messed it up. I did not create a update and now im wondering if there is a way to rollback any changes made within the last 1-2 hours. Help please!!! 

Resolved! Mandate the fields alm_hardware table

Hi All,The hardware table is the parent table when I'm trying to mandate the fields in hardware it's reflected in the other child tables also. I don't want to mandate the fields in child tables I need to mandate them only in parent tables. Can anyone...

Suri123 by Tera Contributor
  • 1638 Views
  • 2 replies
  • 1 helpfuls

Field normalization of CMDB fields

Hello All, We are planning to setup field normalization. We know that the fields like operating system, model id, cpu_type are normalized. Please any one help us to recognize the additional fields which can be considered for normalization. Regards,Sh...

How to identify if a record is created via a robust transform map

We have an airWatch ServiceNow integration with service graph connector plugin approach. It has a robust transform map and primary key for handheld devices are via  IRE of cmdb. Can I know how we can find out if the data/record is created for the fir...

Roshini by Tera Guru
  • 1285 Views
  • 5 replies
  • 0 helpfuls

Run Multiple Transform Maps off one Import Table

hi  there i  have some data coming an external source that i have set up a import set to for but based off the value of one column i want a import the data in to different tables in the CMDB. some will go to  the services table (cmdb_ci_service) the ...

How to clone a table with records

I want to create a exact duplicate of a current table and its records. How can i about doing this? Is there any way of doing this wayout scripting? Like a button that just lets me make a copy? Or do i need to write a script?

CMDB - Workspace Form Design/Layout and View glitch

I ran into a problem trying to setup the view for CMDB - Workspace for cmdb_ci_vmware_nic that I haven't encountered elsewhere and even when I reverted and tried again, I got a pretty similar situation but I'm not sure where to look for the flaw. I d...