CL Class manager reloading issue

[Ajay Singh2]

When I click on CI Class Manager Open Hierarchy its reloading and page is not visible. Can anyone please confirm what changes impacted this issue.

[Ashok Sasidhara]

Is this observed regularly? Sometimes the page does not load fully or takes too long to open and then later works fine if we reopen. Did you try with a different browser and also on a different network? 

Also if it is a regularly occuring issue, are you seeing any error messages? 

[Ajay Singh2]

No error message only Loading hierarchy is visible.

[Ashok Sasidhara]

Did you check if it is a role related issue? What roles do you have on that instance?

[Ajay Singh2]

Admin, ITIL_ADMIN