How the CMDB health results Description is populating for required and recommended metric
Hi , How the description is populating in cmdb_health_results table for required and recommended metric. Can someone help me on the query
Forum Posts
Resolved! How to create a de-duplication template
Hi Listers,I am trying to create a de-duplication template and it seems to me I am missing something.According to the documentations, just after the General Information there should be a step where I could define conditions to automatically assign de...
SGC Central Page Missing
We recently upgraded our CMDB Workspace, and it includes a tab for SGC Central but whenever it is clicked it says "Page Not Found", I have not been able to figure out why this is the case or how to fix it. Our instance is in Yokohama and our CMDB plu...
Current CMDB Technical Design
I want Current CMDB Technical Design of my instance of ServiceNow. What steps should I follow to get the detailed daigram. I am able to find CI Class Manager however cant see any diagram.
Certify, Attest or Approve CMDB Relationships?
Hi,What is best practices for certifying relationships in CMDB?I've tried to manage this in both CMDB Certification Console and CMDB Data Manager with attestation and certification. My thought is that this is focusing on maybe more attribute level. B...
import_set variable in the schedule data import script
In the documentation it states that `Multiple JavaScript objects are available in the Scheduled Data Import Pre script and Post script fields.`. But when I try and use the the one name import_set.number I am not getting the import set number.
Resolved! List Collector Not Showing Fields from Extended Tables in Record Producer
Hi All,I am working on a Record Producer with the following variables:I am not using global scope , i am using another scopeMaster Table (Variable Name: master_table)Type: ReferenceTable: sys_db_objectSelect Fields (Variable Name: select_fields)Type:...
While discovering linux machines wmi command executed
We have a pattern that discovers linux machines and try to run a command (sudo dmidecode) via ssh. Logs say:Executing SSH command: sudo dmidecodeHost requested password while running command...Sending CTRL-C to abort command Executing WMI command on ...
attachment should open in new tab when opened from activity tab
When I click on Attachment from Workspace Activity tab , it opens in same tab and I am not able to see Case details.Requirement - when I click on attachment , it should open in new Tab.
Duplicate CI Remediations Tables
Hello, I am building a PowerBI dashboard that reports on orphan, stale, recommended, and duplicate health tasks. The first three tables show all states for the tasks (Open, WIP, Closed Complete) however the duplicate table (cmdb_duplicate_ci_remediat...
Resolved! How can I use the sys id as an identifier for IRE?
I am wanting to use IRE specifically data source priority for updating the cmdb. I am wanting to create a flow to update the cmdb that uses IRE. If I already know the CI I want to update, how can I use the sys_id of the ci to identify the record I wa...
Force discovery to create companies & product models in global
Hello, In our domain separated instance I am trying to force all hardware models and the associated company to be created in global. As an MSP we own all hardware so want CI (regardless of domain) to use same hardware model/company. Does anybody know...
Topics for CMDB Internal Training
I will be doing a first CMDB training for my company and I am looking for ideas/topics that I can incorporate into my presentation that is not "too technical" but still contains a "wow" factor from IT people that has not used ServiceNow - CMDB before...
Resolved! cant remove write access to cmdb_ci from itil and give to another group.
So I am trying to lock down write access to Configuration items to only a group with sn_cmdb_editor role, but can't for the life of me do it. I have tried removing sn_cmdb_editor from itil and I still see a itil user having access to write CIs and th...
ERROR:CMDB Identification Error occured during creation of CI
Hello, When creating an asset, I get the error 'CMDB Identification Error occured during creation of CI' which prevents me from creating an asset or CI. What is unique is the error only applies to one model category. When comparing it to other model ...
