CMDB forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Import sets using smart sheets

Hi, I would like to know if it is possible to import data that are in "smart sheets" to service now or does it needs to be converted in any file extension. Could you please share if there are any documents to read about it. Help would be highly appre...

Nagalakshmi by Mega Contributor
  • 641 Views
  • 4 replies
  • 1 helpfuls

Create a report for software missing from a given computer

Good Afternoon,I'm trying to use the reporting function to show me all computers where a certain software is not currently installed (let's say Chrome for this example). It's easy enough to start with cmdb_sam_sw_install and filter down to records wh...

Need help in CMDB Maintanance

Hi All, I do see the duplicate CIs when I checked the CMDB health dashboard. And also the completeness and correctness score is not 100%, we are getting the data into cmdb tables from multiple sources. Can anyone please help me on how to fix those is...

Some ci's don't have assets

Hi All, We have 1000 configuration items don't have any related hardware records. I want to create a 1000 related hardware records at a time. For example: 1000 ci's (computer table cmdb_ci_computer) don't have assets. I want to create 1000 computer h...

Prince Sai by Giga Expert
  • 1237 Views
  • 6 replies
  • 1 helpfuls

Site Swaps and Disaster Recovery

Could the ITOM experts provide us best approach for service maps in the event of site failovers, site swaps, and disaster recovery scenarios. Currently, we see both the DR standby and the Operational CIs in the CMDB, however we would see a CI that ha...

Large CMDB Data Import Best Practices

We have our CMDB hosted on Remedy and we need to pull that data very often (every day) to ServiceNow using the integration. We receive around a million records in each file that we receive from Remedy and we are using the Import Sets and Transform Ma...

Discovery Source not updating

Hello All, We are having four discovery sources and we have configured the reconciliation rule as below on “Hardware” table:ACC-Visibility – Priority(100)ServiceNow - Priority(200)SG-Intune - Priority(300)SG-Rapid7 - Priority(400) But the issue is, w...

Service Graph Connector for CrowdStrike Multiple Instances

Hello All I am trying to configure multiple tenants for SGC - Crowdstrike.  If I set up the 3 different credentials and duplicate the data sources and then link the data source connection field to appropriate connections will that work?   Have any on...

Abish by Mega Guru
  • 445 Views
  • 1 replies
  • 0 helpfuls