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CMDB CI Staleness Metric - Advanced Criteria

Hello, I am familiar with how to update and manage staleness metrics using the CI class manager. However I'm wondering if there are options for utilising more advanced criteria for what determines staleness for a class. e.g. If my organisation are ut...

AdamJ by Tera Contributor
  • 614 Views
  • 2 replies
  • 0 helpfuls

Resolved! Is it possible to run the IRE engie on CIs already imported?

Hi all,I would like to understand how to create De-duplication task for asset that are already imported without using IRE engine  (that now exist inside the platform); for those CIs we would like to run the logic that is able to create De-duplication...

EdoForb by Tera Expert
  • 398 Views
  • 2 replies
  • 1 helpfuls

I am looking for script for my condition.

I am looking for script for my condition in script include. I have two variables that refers to customised table- first variable consider 'A' refers to customised table where Active = true. In second VARIABLE 'B' also refers to same customised table ...

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Taaha M by Tera Contributor
  • 182 Views
  • 1 replies
  • 0 helpfuls

IRE Log shows NO_CHANGE

Hi, We are trying to update cmdb_ci_computer records using /insertMultiple API through staging table and IRE. For some records, no fields are getting updated, not even the discovery_source and last_discovered which is strange. When we checked the IRE...

How are you handling CI relationships for a CI is getting retired?

Hi there,I wanted to know how are you handling CI relationships when you are retiring a CI? Any process you are following? Manual actions or automations ?Are you deleting or archiving or leaving them as is or how you are doing it today? PS - I know t...

Suggy by Giga Sage
  • 801 Views
  • 4 replies
  • 3 helpfuls

How to load switches that are part of a stack

We currently have discovery inactive until we get new IP ranges for it.I need to manually load a group of Switches into the CMDB for use with Vital View monitoring.There are switches that have the same IP but different serial numbers, hence they are ...

OOB CMDB Data Manager Policies + archival question

During testing with the Data Manager, I noticed there are 3 OOB policies already configured and activated:Dependent CI ArchivalDependent CI DeletionDependent CI - RetireBoth the Deletion and Retire policies are generating tasks for what appears to be...

MrSmitty by Tera Contributor
  • 1703 Views
  • 3 replies
  • 1 helpfuls

Certifying and managing application to server relationships

Hey All, How do you ensure that your Application to Server mappings stay up to date in the CMDB at your company? I would like to pursue ways for people to certify their data on a periodic basis but am having trouble finding a way to have people do so...

jna2756 by Tera Expert
  • 1070 Views
  • 4 replies
  • 0 helpfuls