We have followed the steps mentioned in the article below to set up gMSA: https://www.servicenow.com/community/itom-articles/discovery-how-to-use-a-group-managed-service-account-gmsa-as-the/ta-p/2318945 But when we enter the credentials and test it, ...

CMDB is such a vast topic that it is quite time-consuming to find the right resources to learn about it or to find some information related to it. In this article, I have collated a wide variety of useful resources related to CMDB and CSDM.   1. Serv...

Many CMDB programs are considered failures because they don’t appear to provide significant business value to organizations. A common reason for this is considering CMDB as a one-time implementation project. The usefulness of a CMDB is based on the a...

1. Introduction A mature ServiceNow Configuration Management Database (CMDB) would contain vast amounts of data related to hardware, software, services, etc. and their relationships. It is often challenging for users to find the information required ...

What are CI Identification Rules? CI Identification Rules are a set of criteria that ServiceNow uses to uniquely identify and differentiate Configuration Items (CIs) within the CMDB. These rules play a vital role in preventing duplication and ensu...