Clarification on Additional Classes in CSDM for Differentiating Applications and Application/Techni

[Selva Arun]

Hi all,

I’m currently exploring the CSDM and I’m wondering if there are any additional classes within the model that we don’t currently have in CMDB. Specifically, I’m interested in understanding how others are differentiating between "actual applications" and "application/technical services."

We’re in the process of transitioning and need a way to clearly distinguish between these two concepts in our CMDB.

Any insights on how you’ve handled this differentiation, or if there are any classes or best practices that I should be aware of, would be greatly appreciated!

Thanks in advance for your help!

Selva

[Niklas Peterson]

Hi,

There are 3 distinct Application concepts in ServiceNow and they are part of the CSDM framework. In the Design domain you have the first one, Business Application. This is used on a strategic level and part of your Application Portfolio. In the Manage domain you have the other two, Application Service and Applications.
Application Service is the logical representation of an installed Business Application. It's an operational record used to group all Configuration Items part of the installation. Applications are part of that grouping. Applications are "things" that run on top of a compute configuration items, like executables, web servers, applications servers etc. Applications are stored in the CMDB in CI Classes that extends the Application (cmdb_ci_appl) class.

For example, ServiceNow ITSM can be a Business Application. The production environment of ServiceNow ITSM is an Application Service. A MID Server service supporting the production environment of ServiceNow ITSM is an Application.

And as you mentioned Technical Service, that would be the service managing the Application Service and/or the MID Server Application.

Regards,
Niklas

[Selva Arun]

Thank you so much, Niklas for your reply!