CMDB CI server's setting which sets status to retired if server goes offline or not discoverable by discovery
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‎07-25-2022 07:11 AM
Is there any any OOB setting which sets the Server CI's to retired after X number of days automatically ?
If server was offline for 30 days or any changes happen on the respective server it may happens.
Regards,
Rohit
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‎07-26-2022 07:49 AM
Hello Rohit,
Please check this HI Support ticket. It can help.
https://hi.service-now.com/kb_view.do?sysparm_article=KB0717363
Regards
Nilanjan
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‎07-27-2022 12:40 AM
Hi Rohit,
Typically we write a fix script to do this, but this got me into big trouble with one customer because they had CIs in an environment were Discovery wasn't running and it placed all of the servers in this environment into a "Retired" state after running the script. 🙂 Lesson learnt - go deep into business rules before auto-retiring servers!
Cheers, Mike,
