Hi Community,We are designing an archival process to identify stale records across 200+ CMDB classes populated over time via various ingestion methods without IRE or archival rules.Our current criteria for identifying stale CIs relies on Created by, ...
Hello Experts, I am trying to insert a new record for MidServer config parameter - which is not available in the choice list . But no way i can enter it , have entered that directly in midserver config.xml ...Restarted. This new record does not refle...
Hi all,Per the ServiceNow documentation, cmdb_software_instance is deprecated as of the Zurich release, and cmdb_sam_sw_install is now the table used to store the relationship between a Computer CI and a Software Package CI.However, on our Dev instan...
Xanadu System:Please work with me, first role in CMDB, first 2 months with no experienced SN CMDB SME on team.I am working on adding the task for Dependent CIs to be retired when the connected to main CI is retired,Following the SN doc here: https://...
We recently encountered a challenging situation while trying to automate the maintenance of CMDB relationships. Relationships are core to a CMDB, providing significant value by indicating, for example, which IT infrastructure enables which Business ...
I am facing a strange issue with ITOM Discovery where specific devices are not being discovered during our automated schedules, but they discover perfectly via Quick Discovery.The Setup:Subnet Block: x.x.x.x/20Example Target IP: x.x.x.xMID Server: Us...
Hi Everyone, Any user with itil role can edit cmdb_ci data. We have not made any customization in instance, everything is OOTB. Please help in rectifying the issue.Thanks in advance. @Gagan Jolly @Anubhav Ritolia @Chuck Tomasi
Hi All, I have a quick question and would appreciate your help with some Discovery-related queries.We are currently in the process of restructuring our CMDB and aligning it more closely with the out-of-the-box (OOTB) ServiceNow model.My questions ar...
Hi All, I have a quick question and would appreciate your help with some Discovery-related queries.We are currently in the process of restructuring our CMDB and aligning it more closely with the out-of-the-box (OOTB) ServiceNow model.My questions ar...
Hi team please help to set up the primary CI attributes with the attachmentHelp me in step by step process
I'd appreciate input from this community on a design question we're working through. TL;DR: We’re considering moving accessibility exception management off the Website CI and into a request/exception process linked to the CI. The goal is to preserve ...
Current work with the Attestation Policy in CMDB Data ManagerThe poicy I create is to create for Attesting to CI if the install_status is not Retired (this is on for testing)When I can the Policy the first time it woiuld as expectedFound out that if ...
We have recently transitioned from the old way of doing CMDB Data Certifications to doing them in CMDB Workspace via data manager policies. Is there a way for users to export the list of CIs to be certified into an excel along with the fields to be c...
Hello all, On the Configuration Items (cmdb_ci) list view, I see these fields:Attestation Status,Attributes,Attested,Attested by,Attested date. So, I want to allow only Support group of the CI to attest few fields but not all. So, can someone tell me...
