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Get CI attributes on the form and populate in Client Script

Hi, Good Day..!! The requirement is to populate the attributes on the form in other field. E.g.  If we select widows test server 1, then below field should list down all the fields present on that form.  I have written the script include as below "ge...

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sntech by Tera Contributor
  • 248 Views
  • 1 replies
  • 0 helpfuls

Hide unused CMDB CI tables from selection?

Does anyone know if there is a good way to prevent unused CMDB CI tables from appearing in choice lists where tables can be selected and in the CI Class Manager? There are a lot of CI classes I know that my org will never use and it makes selection a...

Marcel H_ by Tera Guru
  • 1365 Views
  • 6 replies
  • 3 helpfuls

CMDB duplicate tasks

Hi Team, I have a query regarding duplicate tasks for computer class. I have one CI created by manually, same CI created by SCCM, but I don't see any duplicate task created for the particular CI. Any suggestions

KARTHIGA J by Tera Contributor
  • 445 Views
  • 3 replies
  • 0 helpfuls

Resolved! ServiceNow Query: Records created last week

Hello friends, Hope you are all doing good ! I have a scheduled job running at 1200 AM Monday, every week. Script within Scheduled Job queries records created in table "Last Week". Scheduled job has been running for a while but recent execution queri...

RahulY00040 by Tera Contributor
  • 854 Views
  • 3 replies
  • 0 helpfuls

ITOM discovery

We’re encountering a situation where certain servers are incorrectly marked as “retired” in discovery tools due to terminated VM instance relations. However, these VMs are still active and running in production. This appears to stem from a prior migr...

Data Refresh Rules

Hi,Where Data Refresh Rules are stored/or what is the table name ? 

Mahmoud3 by Tera Contributor
  • 398 Views
  • 2 replies
  • 0 helpfuls

Resolved! Where can I find this system property?

Hello, I'm looking for this systems property:  glide.cmdb.logger.source.identification_engine   Can someone tell me where to find it?  I've looked in sys_properties and the cmdb Properties. I'm reviewing the logging features in the cmdb.  I'm on Zuri...

HEATHERADYE by Tera Contributor
  • 689 Views
  • 3 replies
  • 2 helpfuls

Resolved! Data Manager policy type "Delete related CMDB Entry"?

I am trying to figure out how to use the Data policy Delete related CMDB Entry.The documentation is not helping and the latest slides from ServiceNow does not help either. Does  anyone have a step by step explanation (especially what options are for ...

Damhoej by Tera Guru
  • 855 Views
  • 6 replies
  • 1 helpfuls

Resolved! New Tab in CMDB Workspace

Hi,I need to add a new tab in the CMDB Workspace as shown in the below screenshot Any documentation or example will be much appreciated. Thanks in advanced.

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debendudas by Mega Sage
  • 2781 Views
  • 13 replies
  • 10 helpfuls

OID from ITO Content Service

We recently started using the Conten service from ITOM to widen our OID base.But we found that at least one CI type has been classfifed in a questionable way. Thta is theCisco Webex Board 55 resp Tandberg Webex Board 55.It is classified as IP Router ...

Resolved! Server CI Cloud Hosted Data

Hi all, We are trying to capture data regarding where a cloud hosted server is hosted. Currently we only have two options (On Prem and Azure). I don't see any OOB fields for this data.  Does anyone have any solutions regarding best practices for capt...

Derek C by Tera Guru
  • 2471 Views
  • 6 replies
  • 3 helpfuls

How do you track where a CI is hosted? is on prem vs cloud?

Hello,  Example: Servers.We use IP based discovery to get on prem CIs (Servers)We use Service Graph connector AWS to get cloud CIs (EC2) So both of these discovery techniques fill in data on in the cmdb_ci_server table. I cannot find a field that ind...

JPing by Tera Expert
  • 285 Views
  • 2 replies
  • 0 helpfuls

Data Certification for ci relationships

I did the certification for servers and mainframes etc.. and I am populating the certification details like Attested by with certification Assigned to user and other reasons with the Certification Task number on the respective hardware table and it i...

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BORAV by Tera Contributor
  • 1125 Views
  • 5 replies
  • 0 helpfuls