CMDB Report: CIs With No Relationships
Hello, How can I most easily create a report of CIs that have no relationships? Essentially these would be for classes that do not have Orphan rules set up. Thank you, Adam
Forum Posts
Tips for passing the CIS - Data Foundations (CMDB and CSDM) Examination
I'm planning to register for the Data Foundations exam within the coming weeks and would like to know which areas I should focus on to pass this exam with no issues. Also, which specific areas in the platform should I be very keenly familiar with to ...
ServiceNow CIS.DF - Certified Implementation Specialist – Data Foundations (CMDB and CSDM) questions
What is the best way to prepare for the ServiceNow CIS.DF - Certified Implementation Specialist – Data Foundations (CMDB and CSDM) online test? I am looking for questions and answers to study.
Data Manager Policies - Table Access Needed to Edit Certification Values?
Hi everyone,I'm experimenting with data manager policies to create a new certification policy. In order to accept record edits from assigned users, does the user require write access to the targeted table? For instance, a user with read access to cmd...
Resolved! CMDB Health Dashboard
Hi, I am new to CMDB and would appreciate some guidance. In the CMDB Health Dashboard, if we naigafte to cmdb health dashboard > class view > if we change to managed classes and health group I can see the Completeness score (currently showing 26%).My...
Looking for Advice: CMDB Archival & Staleness Strategy for Legacy CMDB (200+ Classes)
Hi Community,We are designing an archival process to identify stale records across 200+ CMDB classes populated over time via various ingestion methods without IRE or archival rules.Our current criteria for identifying stale CIs relies on Created by, ...
Can not manually enter config parameter in midserver related list
Hello Experts, I am trying to insert a new record for MidServer config parameter - which is not available in the choice list . But no way i can enter it , have entered that directly in midserver config.xml ...Restarted. This new record does not refle...
cmdb_sam_sw_install table missing on fresh Zurich instance
Hi all,Per the ServiceNow documentation, cmdb_software_instance is deprecated as of the Zurich release, and cmdb_sam_sw_install is now the table used to store the relationship between a Computer CI and a Software Package CI.However, on our Dev instan...
Resolved! Dependent CI Task
Xanadu System:Please work with me, first role in CMDB, first 2 months with no experienced SN CMDB SME on team.I am working on adding the task for Dependent CIs to be retired when the connected to main CI is retired,Following the SN doc here: https://...
Unexpected Outcomes when Updating Relationships with IH-ETL
We recently encountered a challenging situation while trying to automate the maintenance of CMDB relationships. Relationships are core to a CMDB, providing significant value by indicating, for example, which IT infrastructure enables which Business ...
Quick Discovery works, but Scheduled Discovery completely misses specific IP addresses within range
I am facing a strange issue with ITOM Discovery where specific devices are not being discovered during our automated schedules, but they discover perfectly via Quick Discovery.The Setup:Subnet Block: x.x.x.x/20Example Target IP: x.x.x.xMID Server: Us...
Anyone can edit cmdb_ci records
Hi Everyone, Any user with itil role can edit cmdb_ci data. We have not made any customization in instance, everything is OOTB. Please help in rectifying the issue.Thanks in advance. @Gagan Jolly @Anubhav Ritolia @Chuck Tomasi
Discovery
Hi All, I have a quick question and would appreciate your help with some Discovery-related queries.We are currently in the process of restructuring our CMDB and aligning it more closely with the out-of-the-box (OOTB) ServiceNow model.My questions ar...
Clarification on CI Classification and Discovery Mapping
Hi All, I have a quick question and would appreciate your help with some Discovery-related queries.We are currently in the process of restructuring our CMDB and aligning it more closely with the out-of-the-box (OOTB) ServiceNow model.My questions ar...
