Trying to create Work Order Templates and everything in the fields will keep except for short description. It accepts input in the string field but when published it disappears and is not visible (telling me field is empty). We would like to populate...
Our team just completed the phase 1 of implementing CMDB and below is the scope:1. CI Ingestion into CMDB (Intune, JamF, Azure, WorkspaceOne, Discovery)2. Completed tag-based mapping for 1 critical application3. Relationship mapping between Service, ...
Hello Team,To install the ACC agent on Ubuntu servers with version 24.04, we have confirm that is not possible to use the command "dpkg-sig". We have ran the commands for reconfigure the dkpg database or installing the package did not work.Instead of...
Hi Team, Need help in fixing the duplicate records in cmdb computers table how to merge the duplicate records and avoid duplicate entries in future
Hello friends, I am struggling to understand duplicate CIs detection in ServiceNow CMDB.I can see that duplicate_of field is populated on newer duplicate CI. and i read the same in ServiceNow documentation as stated here. But today, i came across ver...
Please suggest me to become expert in CMDB
Hi all, I have a urgent requirement to populate the data. These are the fields in the Incident form and requirement is to populate the data. Could you please guide me on how to populate the data into below CMDB tables. 1. cmdb_ci ( Configuration item...
We have recently upgraded to Yokohama and we are using the CSDM Data Foundations Dashboard in Workspace.When I click on one of the metrics 'Business Application Missing Application Service Relationship', I can see the graph of the number of records m...
Hi Experts, We have setup the Service Graph Connector - Dynatrace plugin in our instance. The CIs are flowing in from Dynatrace payload nicely with the help of 37 OOTB scheduled data import jobs running, however we have a problem with SGO-Dynatrace-...
MID Server encryption keys do not match and are no longer valid. To restore proper functionality, invalidate and re-validate the MID Server.I have 2 midservers that routinely receive this unresolved issue. They are both of the same config pretty much...
Hi community, I have a problem with certify checked elements. When I select an element from the list and click the green button it is working ok. If I group the elements by any of the fields (let's say child) and then I select some records from the l...
Hi, What are the best practices around using the new CI Classes AI Function and AI Applications in the CMDB? If we have built an AI Agent or skill inside ServiceNow, does it make sense to create an AI Function for it? If the above (A ServiceNow AI Ag...
There are lots of issues occurring related to manually change install status of database records CI while checking audit history it shows Discovery (Discovery mid server user) is updating install status as Installed while User name with system mark...
We are performing a Discovery Pattern for the Nutanix component using Prism Central. In the pattern, we pass the Prism Central URL, and during Step 5 we can successfully retrieve and see four cluster IP addresses. However, in Step 6 the pattern fails...
Hi ITOM Experts, How do I add Discovery Source for SGC -SCCM.Is it different than Normal SCCM integration. Usually in Transform map we add a field map . Here where exactly we need to add since it uses ETL Thanks
