CMDB class and attribute mapping between BMC Helix and ServiceNow

[abhijeetgawande]

Hi
I'm beginner in the ServiceNow and we are working on migrating BMC Helix to ServiceNow and looking for some guidance and migration document for CMDB or if there is any document for Class and Attribute mapping for below list of BMC classes.

Business Service

CARD

Communication End Point

Document

Equipment

Hardwaresystemcomponent

Inventory Storage

Ipconnectivitysubnet

ipendpoint

LanEndPoint

networkport

PhysicalLocation

processor

virtualsystemenabler

Rack

Chassis

Cluster

Thank you in advance.

[Pratiksha]

Hi 

CI Type	ServiceNow CMDB Class
Business Service	cmdb_ci_service
CARD	cmdb_ci_card
Communication End Point	cmdb_ci_endpoint_com
Document	cmdb_ci_doc
Equipment	cmdb_ci_equipment
HardwareSystemComponent	cmdb_ci_hardware_component
Inventory Storage	cmdb_ci_storage
IP Connectivity Subnet	cmdb_ci_ip_subnet
IPEndpoint	cmdb_ci_endpoint_ip
LAN End Point	cmdb_ci_endpoint_lan
Network Port	cmdb_ci_network_port
Physical Location	cmn_location
Virtual System Enabler	cmdb_ci_hypervisor or cmdb_ci_vcenter (depending on type)
Rack	cmdb_ci_rack
Chassis	cmdb_ci_chassis
Cluster	cmdb_ci_cluster

Processor mostly added to a class attribute. For example you are adding a server, then you will add the processor to the server.  You also have to check IRE attribute to insert the data. Use IHETL to this. I would recommend you to go ServiceNow university and complete the CMDB course. 

Regards, 

Pratiksha

[abhijeetgawande]

Hi Pratiksha,

Are you suggesting to add new classes in CMDB as I went through your list and I don't find some of the class as mentioned in your list in class manager.