Hi @TrishP
The table sn_cmdb_ws_dm_certification_task_to_documentc only creates one record per certification task/document.
Inside that record, it stores all the certification results (Certified, Failed, etc.) together in one field called *Attribute Status*.
Because everything is bundled into one field, you can’t easily report on which individual attributes passed or failed.
Reporting tools like list views or dashboards expect one row per attribute with its own status.
Since the data is “packed” into a single field, you can’t filter or group by Certified vs Failed without extra work.
The only table that gives you clean, per‑attribute records out‑of‑the‑box is the exceptions table (`sn_cmdb_ws_dm_certification_attribute_status`), but that only shows failures.
For certified attributes, you’ll need to build something custom:
Write a script or scheduled job to unpack the Attribute Status field and store each attribute + status in a new table.
That way, you’ll have a clean dataset for reporting.
If you only care about high‑level metrics (like % certified vs failed), you can use the task completion percentages, but that won’t show details per attribute.
You’re right — out‑of‑the‑box, ServiceNow doesn’t give you a neat way to report on certified attributes. If you want detailed reporting, you’ll need to normalize the data yourself (custom table or script).
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Kind Regards,
Pavani P
